IT Support Analyst

Description

Job Summary: We are seeking a technician to provide technical support, diagnose issues, deliver solutions, and maintain the technical information database. Key Responsibilities: 1. Handle technical support requests and provide appropriate solutions. 2. Advise customers by explaining technical details in a clear and comprehensive manner. 3. Maintain the technical issues and solutions database up to date. **Job Description** ---------------------- Assist customers in resolving technical issues related to products and services. Responsibilities: * Handle technical support requests by diagnosing problems and providing appropriate solutions or escalating requests as required. * Advise customers by explaining technical details in simple and comprehensible terms. * Follow up with customers to ensure timely resolution of requests. * Keep the database updated with information on technical issues, requests, and solutions, ensuring compliance with customer service standards. **Candidate Requirements** -------------------------- * TECHNICIAN **Selection Process** ------------------------ The selection process is conducted through Aira — a recruitment platform designed to enhance your application experience. To apply, you only need: 1\. Apply to the job posting 2\. Check your email 3\. Log in to Aira and answer the requested questions and/or tests Then, if your profile matches what we are looking for, we will contact you via email (through Aira) to proceed to the in-person stage. **About Us** ------------------ We are over 90,000 people who work every day toward our firm Purpose — Simplify and Enjoy Life More. We operate in 9 countries and comprise major brands across diverse industries: Falabella Retail, Sodimac, Banco Falabella, Tottus, Mallplaza, Falabella.com, and Falabella Inmobiliario. Each of these brands shapes who we are, and together — as One Team — we strive daily to reinvent ourselves and exceed our customers’ expectations. If you are a Falabella employee, review all available courses in the Falabella Academy, which will help you continue advancing your development and prepare for your next adventure with us!