Job Summary: We are seeking a Customer Service Assistant to manage customer requests and complaints, and coordinate with logistics and sales departments, ensuring customer satisfaction. Key Responsibilities: 1. Comprehensive management of customer requirements and order tracking 2. Strategic coordination with key departments to fulfill commitments 3. Preparation of reports and support for customer retention We are looking for a Customer Service Assistant with at least 1 year of experience in order management, commercial customer service, and Excel proficiency, residing exclusively in Funza, Mosquera, Madrid, or areas near the Celta Industrial Park. The selected candidate will handle customer requests, manage complaints, and coordinate with logistics and sales departments, earning a base salary of $2\.000\.000 \+ transportation allowance of $249\.095 \+ variable bonus of $200\.000, with the workplace located at the Celta Industrial Park (Funza) **Main Responsibilities** * Receive and manage customer requests. * Track order status and promptly coordinate any issues that arise. * Address and resolve inquiries, complaints, and claims within established timeframes. * Coordinate with commercial, logistics, and operations departments to ensure fulfillment of commitments made to customers. * Monitor service and customer satisfaction indicators. * Support customer retention and relationship maintenance activities. * Prepare reports and documentation related to customer service management. Immediate hiring\+ wellness benefits\+ job stability \+ direct employment by the company. Workplace: On-site employment
Valentina Rodríguez
Indeed · HR
Valentina Rodríguez
Indeed · HR
