Customer Supply Chain Sr. Coordinator

Description

Job Summary: Senior Customer Supply Chain Coordinator will lead the Customer Service strategy, collaborating with customers and ensuring service levels in Colombia. Key Highlights: 1. Lead the Customer Service strategy and collaborate with customers. 2. Develop strategic relationships with key customers. 3. Strategic participation in the End-to-End Supply Chain process. Overview: **CAREERS THAT BRING SMILES** At PepsiCo, you’ll discover a place where our mission is to create smiles around the world. With more than 500 beloved brands—including Gatorade, Lay's, and Quaker—our work reaches millions of people every day. At the heart of our company is a team of thinkers and creators who collaborate to innovate and turn ideas into action. Driven by innovation and focused on creating moments of joy through food and beverages, our decisions are guided by and for the consumer—creating opportunities for our associates to do meaningful work and make a lasting impact in the communities we serve. No matter your role, you’ll be part of a global community that values your ideas and empowers you to make an impact on your career and the world around you. Responsibilities: **THE OPPORTUNITY** As **Customer Supply Chain Sr. Coordinator**, you will lead the Customer Service strategy and customer collaboration in Colombia, ensuring sustainable delivery of agreed service levels through effective integration across Sales, Planning, Supply Chain, and Operations. You will develop strategic relationships with key customers in the supermarket and discounter channel through a structured collaborative agenda that enables risk anticipation, opportunity identification, and product availability assurance—contributing to profitable business growth and superior customer experience. **YOUR IMPACT** Service Level Management * Achieve customer-agreed service level indicators. * Regular monitoring of Fill Rate, OTIF, Case Fill Rate, and other service KPIs. * Identification, analysis, and mitigation of root causes of stockouts or service failures. * Corrective and preventive action plans with functional areas. * Corrective and preventive action plans with customers to avoid point-of-sale inventory stockouts or overstock. Leadership of Collaborative Agenda with Strategic Customers * Annual development and execution of Joint Business Plans (JBP) related to service and supply chain. * Definition and tracking of annual calendar of collaborative meetings. * Execution of monthly, bimonthly, or otherwise agreed-upon Discoveries with each customer. * Co-creation of joint service and supply improvement plans. * Identification of supply chain growth and efficiency opportunities with customers. * Lead agenda for building, executing, and tracking action plans to ensure a minimum score of \#5 in the Advantage survey. Strategic Participation in the End\-to\-End Supply Chain Process * Active participation in S\&OP / IBP, Supply Control, and Operations Review meetings. * Ensuring customer needs are represented in planning processes. * Management of supply and service risks. * Alignment across demand, inventory, production, and distribution. * Leading the customer S\&OP agenda, including promotional and seasonal planning. Management of Key Customers * Serve as the primary service contact for strategic supermarkets and discounters. * Executive management of escalations. * Negotiation of service commitments and improvement plans. * Negotiation of logistics agreements. * Lead collaborative forecast agenda with customers. * Manage key customer supply indicators such as InStock, Forecast Accuracy, DOH, Returns, sell-in, sell-out. Leadership of VMI (Vendor Managed Inventory) \& CCT (Customer Control Tower) Strategy Lead the design, implementation, and execution of collaborative VMI supply models with strategic customers—ensuring optimal inventory levels, product availability, and profitable growth—through shared data, demand analysis, and collaborative planning processes. * Define VMI strategy per customer. * Establish operational agreements and service levels. * Lead executive-level relationships with VMI customers. * Ensure compliance with collaboration agreements. * Periodically review sales, inventory, and forecasts. * Build joint supply plans. * Guarantee healthy inventory levels both internally and at the customer’s point of sale. * Minimize stockouts and excess inventory. * Optimize days of inventory. * Identify new candidate customers for VMI. * Lead implementations and process improvements. * Promote digital tools and analytics for decision-making. * Logistics agreements with key customers. * Mapping tangible benefits of logistical JBPs. * Ensure consistent adoption metrics. Leadership and Development of the Customer Service Team * Define team goals and priorities. * Develop technical and leadership capabilities. * Provide ongoing coaching and support. * Manage performance and succession. * Build a customer-centric and continuous improvement culture. Qualifications: **WHO ARE WE LOOKING FOR?** **Proven experience in:** End\-to\-End Supply Chain: Ability to understand and influence processes across: * Demand Planning. * Supply Planning. * Inventory Management. * Logistics and Distribution. * Customer Operations. Service Level Management: Proficiency in: * Fill Rate. * OTIF. * Forecast Accuracy. * Customer Performance Reviews. Strategic Customer Management * Customer Collaboration. * Logistical JBP. * Negotiation. Data and Analytics Management * Advanced Excel. * Power BI. * Interpretation of KPIs. * Data-driven decision-making. Project Management * Planning. * Tracking. * Prioritization. * Change Management. Advanced English. **Leadership Competencies** * Strategic Leadership: Connects customer needs with business and supply chain strategy. * Talent Development: Builds capabilities, supports professional growth, and creates high-performing teams. * Accountability: Takes full ownership of service outcomes and customer satisfaction. * Results Orientation: Drives effective execution and commitment fulfillment. * Matrix Leadership: Influences cross-functional teams without direct authority. * Change Management: Mobilizes people toward new ways of working and continuous improvement. If this opportunity interests you, we encourage you to apply—even if you don’t meet 100% of the requirements. **What You Can Expect From Us:** * Opportunities to learn and grow daily through a wide range of programs. * Internal digital platforms promoting self\-learning. * Leadership skill-based development programs. * Role-specific specialized training. * Learning experiences with internal and external providers. * We love celebrating success—so we offer recognition programs for tenure, behaviors, leadership, life milestones, and more. * Financial wellness programs to help you achieve your goals at every life stage. * A flexibility program enabling you to balance personal and professional life by adapting your work schedule to your lifestyle. * And because your family matters to us too, they can also enjoy benefits such as our Wellness Line, thousands of Agreements and Discounts, Scholarship Programs for your children, Life Moment Assistance Plans, and more. At PepsiCo, we are committed to building a diverse workforce by creating a collaborative, equitable, and inclusive environment where everyone—regardless of how we look, where we’re from, or whom we love—has a voice. We offer unique opportunities to hire qualified and diverse talent regardless of gender, race, sexual orientation, religion, nationality, age, or disability.