Help Desk Analyst

Description

Job Summary: We are seeking a systems technician or technologist, or a professional with a related degree, with experience in technical support to manage incidents, install equipment, and provide user support. Key Responsibilities: 1. Provide first-level technical support to users 2. Incident and request management at the help desk 3. Equipment, system, and application preparation and installation **Education:** Certified technician or technologist in engineering, statistics, or related fields; or currently enrolled or deferred student with at least seven (7\) approved semesters completed. **Experience:** Six months of experience as a systems technician, systems analyst, or help desk analyst. **Knowledge Requirements:** * Intermediate level in: Word, Excel, PowerPoint, * Outlook * Customer service **Responsibilities:** * Provide first-level technical support to users on hardware, software, and technological services. * Manage incidents and requests through the help desk tool (tickets) * Prepare, configure, and install computing equipment, operating systems, applications, and peripherals * Conduct technological onboarding for new hires and equipment replacements **Contractual Conditions:** * Schedule: Monday to Friday, with weekend availability required * Contract: Fixed-term for 6 months * Base salary \+ salary allowance \+ transportation allowance \+ bonuses * **Work Location:** Northern Bogotá, fully on-site * Female candidates are preferred but not mandatory Employment Type: Full-time Work Location: On-site employment