IT Support Analyst

Description

Job Summary: The IT Support Analyst will provide technical support to internal users, ensuring the operational continuity of technological tools and contributing to an efficient service experience. Key Highlights: 1. Opportunity to impact water sustainability and quality. 2. Be part of a collaborative and supportive team. 3. Professional training and development programs. Are you interested in working for an international and diverse company? Do you want to apply your problem-solving skills? Are you looking for a friendly and supportive team? If so, keep reading! At Hach, we guarantee water quality for people worldwide. Protecting water—the most valuable resource—and advancing sustainability is close to our hearts. You will join a collaborative organization that cares about its associates as much as it does about the environment. We recognize that people bring a wealth of experience and talent. Diversity of experiences and skills, combined with passion, is the key to innovation and excellence. Therefore, we encourage individuals from all backgrounds to apply for our positions. **We Offer** * Professional training and development programs. * A collaborative team ready to support you. * Growth opportunities within a global organization. * Exposure to multinational environments and corporate technologies. * The opportunity to make an impact in a company committed to sustainability and water quality. **About the Role** The IT Support Analyst is responsible for providing technical support to internal users, ensuring the operational continuity of the business’s technological tools, managing IT assets, and contributing to an efficient service experience for the organization’s associates. This position is located in Bogotá, Colombia, with on-site support for Hach Bogotá operations. **In this role, your responsibilities will include:** * Providing first-level technical support to internal users, both on-site and remotely. * Installing, configuring, and maintaining hardware, software, operating systems, and corporate applications. * Managing inventories and allocation of technological equipment. * Logging, managing, and tracking incidents and requests using ticketing tools such as JIRA. * Diagnosing and resolving incidents related to hardware, software, and end-user technologies. * Coordinating with infrastructure and networking teams to address and resolve technology-related requests. **Essential Requirements Include:** * Technical degree or final-semester student in Systems Engineering, Computer Science, Telecommunications, or related fields. * 2–4 years of experience in IT Support, Help Desk, Service Desk, or Desktop Support. * Experience providing technical support to corporate users. * Knowledge of Microsoft 365, and hardware and software support. * Experience using ticketing management tools, preferably Jira or similar. **Preferred Qualifications Include Experience In:** * Active Directory. * SharePoint. * Azure and Microsoft 365 Administration. * SAP Business One. * ITIL Foundation. * Corporate mobile device support. * Basic understanding of technical documentation in English. At Hach, we guarantee water quality for people worldwide, and every associate plays a vital role in that mission. Our founding vision is to improve water analysis: faster, simpler, more eco-friendly, and more informative. As part of our team, you will have an immediate and measurable impact by supporting the technology that enables our teams and customers to meet the world’s daily water needs. You will also join a respectful and collaborative community that fosters professional growth and development. You’ll have access to resources that make a positive difference in your career because, at Hach, we value your authenticity and want your talent to shine. Motivated by what is at stake in climate change and global health, we work together in a rapidly digitizing sector to find innovative technologies that ensure the safety of our water and our environment. Join Hach and help us create a positive impact for people and the planet! At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes. **Unsolicited Assistance** We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies, in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.