L1 Support Engineer - Google

Description

Job Summary: We are seeking a Support Engineer for Google Cloud Platform (GCP) to provide first-level technical support, diagnose and resolve incidents, and contribute to continuous process improvement. Key Highlights: 1. Join a globally recognized organization awarded "Great Place to Work". 2. Foster innovation and collaboration in a dynamic environment. 3. Contribute to global digital transformation and cybersecurity. Job Description About Us: Noventiq (Noventiq Holdings PLC) is a leading global provider of cutting-edge digital transformation and cybersecurity solutions, headquartered in London. We empower enterprises to thrive in the digital era by connecting them with top-tier IT vendors and delivering our own innovative services and patented solutions. Why Noventiq? Our success is built upon a robust three-dimensional strategy focused on expanding our market presence, diversifying our product portfolio, and enhancing our sales channels. Through strategic mergers and acquisitions, we are poised to capitalize on industry consolidation and achieve unprecedented growth. With a dynamic team of approximately 6,400 employees operating across around 60 countries, we maintain a significant presence in high-potential growth regions, including Latin America, EMEA, APAC, and a notable footprint in India. Your Opportunity: Join a globally recognized organization repeatedly honored with "Great Place to Work" awards. At Noventiq, your ideas matter. We foster an environment where innovation thrives and collaboration is foundational. Be part of our journey to drive digital transformation worldwide. Ready to Make an Impact? If you're passionate about shaping the future of digital transformation and cybersecurity, we want you on our team. Join us and become part of a global organization where your contributions are valued and your potential is limitless. Join us today! **What You'll Do** * Provide first-level technical support for Google Cloud Platform (GCP) environments, resolving most incidents autonomously. * Diagnose and resolve incidents related to Compute Engine, Cloud Storage, IAM, and networking in GCP. * Perform initial troubleshooting for VPC, firewall rules, DNS, connectivity, and load balancers. * Provide operational support for services such as Cloud SQL, Cloud Run, Cloud Functions, and Pub/Sub. * Monitor alerts and conduct initial analysis using Cloud Monitoring and Cloud Logging. * Manage and document tickets clearly and accurately, ensuring SLA compliance and escalating only when necessary. * Contribute to technical documentation, knowledge bases, and continuous improvement of support processes. **About You** * Technical training or university degree in Computer Science, Engineering, IT, or related fields. * 1–3 years of experience in cloud support or IT infrastructure, with hands-on exposure to Google Cloud Platform. * Hands-on experience with Compute Engine, Cloud Storage, VPC Networking, and IAM. * Understanding of GCP resource hierarchy (Organizations, Folders, and Projects). * Experience analyzing logs and metrics using Cloud Logging and monitoring tools. * Basic knowledge of Cloud SQL, Cloud Run, Cloud Functions, or Pub/Sub. * Proficiency with ticketing tools such as Freshservice, ServiceNow, Jira, or similar. * Basic knowledge of Linux or Windows Server and command-line usage (gcloud is a plus). * Experience in enterprise or MSP environments (desirable). * Google Cloud Digital Leader or Associate Cloud Engineer certifications (desirable). * Customer orientation, autonomy, self-learning ability, and comfort working with technical documentation.