NOC Engineer / Junior NOC Engineer

Description

Job Summary: We are seeking an NOC Engineer / Junior NOC Engineer to monitor networks, manage tickets, validate incidents, and escalate within a managed services NOC operation. Key Highlights: 1. Role focused on network monitoring and support 2. Opportunity to work with Cisco Meraki and SD-WAN 3. Growth within a managed services environment **Department** -------------- Network Operations / NOC / Managed Services **Location** ------------ Remote – Colombia, Mexico or Peru **Priority:** Colombia and Mexico **Employment Type** ------------------- Full\-time / Remote / Shift\-based operation **About the Position** -------------------- We are looking for an **NOC Engineer / Junior NOC Engineer** to support network monitoring activities, ticket management, initial incident validation, and escalation within a managed services NOC operation. This role targets candidates with experience in **NOC, technical Help Desk, network support, telecommunications, IT operations, or managed services**, and with knowledge or exposure to **Cisco Meraki, SD\-WAN, monitoring tools, and ITSM**. **Key Responsibilities** --------------------------------- * Monitor alarms, dashboards, service availability, connectivity, and network events. * Log, update, and document incidents in ITSM or ticketing tools. * Perform initial validations upon connectivity failures or degradation. * Review link status, packet loss, device availability, alarms, tunnels, and basic network events. * Escalate incidents based on severity, SLA, and defined procedures. * Support operational monitoring of **Cisco Meraki / SD\-WAN** environments. * Document troubleshooting steps, evidence, progress, probable root cause, escalations, and ticket closure. * Coordinate with Senior NOC Engineers, Tier 3 teams, vendors, carriers, or providers as needed. * Follow runbooks, operational procedures, and escalation criteria. **Requirements** -------------- * 1–3 years of experience in NOC, technical Help Desk, network support, telecommunications, IT operations, or managed services. * Experience monitoring alarms, dashboards, availability, connectivity, or network events. * Proficiency with ticketing or ITSM tools such as **ServiceNow, Jira Service Management, Remedy, Freshservice**, or similar. * Knowledge or hands-on exposure to **Cisco Meraki**. * Basic knowledge or experience in monitoring/troubleshooting **SD\-WAN**. * Technical foundation in IPv4, IPv6, routing/switching, L2 Transport, wireless, 4G, or connectivity. * Ability to diagnose, document, track, and escalate incidents. * Strong communication skills, customer orientation, and attention to detail. * Fluent English and Spanish. * Availability to work rotating shifts, including weekends and holidays if applicable. **Desirable** ------------- * Cisco Meraki certification. * CCNA, CCDA, or Juniper Junos certification. * ITIL / ITSM certification. * Certifications in SD\-WAN, cloud, security, or networking. * Prior experience in Help Desk, telecommunications, or corporate customer support. * Experience in SLA-driven environments. **Possible Shifts** --------------------- * Wednesday to Saturday, 10:00 a.m. to 9:00 p.m. * Sunday to Wednesday, 10:00 a.m. to 9:00 p.m. * Monday to Friday, 11:00 a.m. to 8:00 p.m.