Technical Support Specialist

Description

Summary: Join a growing SaaS company building a high-converting platform, providing client-facing support, onboarding, and technical assistance. Highlights: 1. Client-facing role handling customer calls, onboarding, and tech support 2. Opportunity to guide customers through setup, integrations, and best practices 3. Be a knowledgeable and friendly point of contact for customers We are a growing SaaS company (ROASForm.com) building a high converting form and calendar platform that integrates directly with GoHighLevel. Who We Are Looking For: \- A sharp, client\-facing team member who can handle customer calls, onboarding, and technical support. \- Someone who speaks both marketing and tech fluently. What You Will Do: \- Jump on calls with customers for onboarding, demos, troubleshooting, and check\-ins. \- Investigate and resolve bugs and technical issues reported by users. \- Guide customers through setup, integrations, and best practices. \- Be the go\-to person customers interact with, being friendly, fast, and knowledgeable. Required Experience: \- Be extremely knowledgeable about GoHighLevel (workflows, automations, sub\-accounts). \- Technical knowledge of webhooks, UTM parameters, Meta Pixel setup, and Zapier/Make automations. \- Real marketing experience, understanding funnels (VSL funnels, schedule\-call funnels), paid ads / media buying, and being able to speak the language (split tests, CPA, ROAS, CPL, CTR, etc.). \- Excellent English communication skills, as you will be on video calls with customers regularly. \- A problem\-solving mindset, comfortable digging into technical issues and figuring things out. Bonus Points: \- Experience with form/survey tools like Typeform, Jotform, or similar. \- Background in SaaS customer success or technical support with GHL. \- Experience with paid ads platforms (Meta Ads, Google Ads). Compensation: \- Part\-time to start, with potential to grow into full\-time. \- Flexible hours. \- $7 to $15 per hour depending on experience. Application Instructions: \- If you have worked in the GHL ecosystem and know marketing inside\-out, we want to hear from you. \- Please apply with a Loom intro video in your initial message. \- Candidates who do not immediately provide a Loom video in the first message will not be considered. Job Type: Part\-time Application Question(s): * Please include a 2 minute Loom introduction video as to why are the perfect canditate for this role. Candidates with no video will not be considered. Work Location: Remote