CUSTOMER SERVICE ASSISTANT

Description

Position Summary: We are seeking a Customer Service Assistant for the scheduling department with competencies in patient care and administrative-assistive support processes. Key Highlights: 1. Exceptional customer service to patients and accompanying persons 2. Ensuring appointment scheduling and agenda tracking 3. Comprehensive management of medical authorizations At **APAES IPS, Ingenio Asistencial Site**, we seek to integrate into our team a **CUSTOMER SERVICE ASSISTANT**, professionally trained as an **Administrative Technician in Health**, for the scheduling department, with solid competencies in the patient care cycle and administrative-assistive support processes. We seek operational rigor aligned with domain standards and responsiveness capacity in high-demand environments. **Main supporting responsibilities:** * Provide exceptional customer service (to patients and accompanying persons). * Ensure accurate appointment scheduling and agenda tracking. * Maintain order and detail in administrative records. * Comprehensive management of medical authorizations (therapeutic clinical orders and records) * And other duties assigned by the department. **Requirements:** * **Education:** Technical degree in Health Administration or related administrative fields. * **Experience:** Minimum 6 months in healthcare sector entities. * **Digital Tools:** Proficient use of office software (intermediate Excel) and patient management platforms. **Conditions:** * Fixed-term employment contract. * Social security enrollment. * Monthly and timely payment. If you meet the technical requirements and are seeking employment, please send your updated CV: **Email:** seleccion@apaesvirtual.com / recursohumano@apaesvirtual.com **WhatsApp:** 310 8427253 **Subject:** Customer Service Assistant \- Cali Workplace: On-site employment