Position Summary: We are seeking a student support professional with excellent communication and task management skills to support student retention. Key Highlights: 1. Key role in managing student service channels and providing student support 2. Handling student inquiries and tracking student cases 3. Fundamental support in academic and administrative student processes At ESEIT, an important educational institution, we seek a service-oriented individual with strong communication skills and the ability to manage multiple tasks, who wishes to join ESEIT University’s student retention and support team. Your role will be critical in managing service channels and student support campaigns, especially during re-enrollment processes and academic-administrative support. **Main Responsibilities:** Respond to student inquiries via phone calls, email, WhatsApp, and social media, managing requests promptly and in accordance with institutional protocols. Provide support to students facing academic or technological difficulties, ensuring their continued enrollment and active participation in educational processes. Provide clear information about administrative procedures and appropriately route applications and requests. Track cases handled at first and second levels, ensuring compliance with response time requirements. Update records in the CRM and support deployment of satisfaction surveys. Professional degree in Business Administration or related fields. **Experience:** Minimum 1 year in customer or student service **Skills:** Proactivity, excellent communication and writing skills, customer service orientation, time management, and basic proficiency in office tools (email, Excel, Word). **Conditions:** Indefinite-term contract **Salary:** Minimum Legal Monthly Wage (SMLV) plus performance-based bonuses. **Working Hours:** Monday to Friday, 8:00 AM to 6:00 PM or 9:00 AM to 7:00 PM, plus one Saturday every 15 days from 8:00 AM to 12:00 PM (noon)
Valentina Rodríguez
Indeed · HR
Valentina Rodríguez
Indeed · HR
