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Call Center Supervisor
COP 1,890,000/year
Indeed
Full-time
Onsite
No experience limit
No degree limit
Cl. 17 #37a-135, El Poblado, Medellín, El Poblado, Medellín, Antioquia, Colombia
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Description

**Salary:** $1,890,000 + transportation allowance **Schedule:** Monday to Saturday We are seeking a supervisor with **1–2 years of experience in telesales**, preferably in **telecommunications**, to lead teams of 15 to 40 agents and ensure **achievement of daily targets**. **Key Requirements:** * Experience in sales supervision, handling objections, and metrics (contact rate, conversion rate, sales per hour). * Knowledge of the Colombian mobile market. * Basic proficiency in Excel, CRM, and dialers. * Analytical ability and capacity to develop improvement plans. **Competencies:** * Results-oriented leadership. * Effective communication and coaching. * Proactivity, organization, and strong performance under pressure. **Main Responsibilities:** * Achieving team targets. * Ongoing mentoring and training. * Execution of daily commercial activities. * Quality monitoring and feedback provision. * Reporting results and managing workplace climate. Employment Type: Full-time

Source:  indeed View original post
Valentina Rodríguez
Indeed · HR

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