**We help companies prepare for AI.** From project delivery to staff augmentation, we prepare companies for artificial intelligence with technologies such as Salesforce, MuleSoft, and Snowflake. With over 250 team members in Bolivia, Colombia, Ecuador, Paraguay, Peru, Uruguay, and the United States, we continue to grow. **For this position, we are looking for an IT Support Analyst/Assistant to work on-site, part-time (9:00 a.m. – 1:00 p.m.).** **Required Profile:** * Student or graduate of majors such as Systems Engineering, Systems Analysis, or related fields. * Experience in equipment support and maintenance (mandatory). * Experience in end-user support (mandatory). * Knowledge of network and telecommunications infrastructure (mandatory). * Intermediate conversational English (mandatory). * Experience in Linux server configuration (desirable). * Experience with MacOS (desirable). * Knowledge of cybersecurity (desirable). * Experience with Fortigate firewalls (desirable). **Responsibilities:** * Respond to user requests and provide support for both on-site and remote devices. * Implement initiatives (projects) according to the annual implementation plan. * Perform internal IT tasks to ensure compliance with organizational security controls. * Manage and maintain office technology assets. **Benefits:** * Opportunity to work with global technology companies using agile methodologies. * Conversational English classes. **Oktana is an equal opportunity employer.** Oktana does not discriminate based on sex, race, color, creed, nationality, marital status, age, religion, sexual orientation, gender identity, gender expression, veteran status, or disability. Job type: Part-time Scheduled hours: 20–25 per week