Job Summary: We are seeking a Junior Operations Agent/Analyst to manage user accounts, administer permissions, and provide first-level support on cybersecurity topics. Key Points: 1. Manage user accounts and permissions on technological platforms. 2. Provide first-level support and resolve basic incidents. 3. Work in controlled environments with good security practices. CYBERSECURITY JUNIOR OPERATIONS AGENT / ANALYST 10 hours ago Description * Execute user account provisioning, deactivation, and modification processes on technological platforms, enterprise applications, and internal systems. * Administer and control user permissions in accordance with security policies and client compliance requirements. * Provide first-level support for access-related issues, credential management, and resolution of basic incidents. * Maintain clear and accurate documentation of all activities performed in access management systems. * Timely escalation of complex cases to the security or administration team as defined by established matrices. Requirements * Demonstrable experience (minimum 1 year) managing user accounts (provisioning, deactivation, modifications) in Windows, Active Directory, Office 365, or similar platforms. * Basic knowledge of identity administration and access policies. * Fundamental understanding of information security best practices. * Ability to work in controlled environments under formalized procedures (ITIL, ISO, etc.). * Attention to detail, customer orientation, and effective communication skills Profile **JUNIOR OPERATIONS AGENT / ANALYST** Location **Bogotá, Colombia (Hybrid)**Experience **1 Year of Experience**