Job Summary: A professional with experience in incident management and request fulfillment, proficient in management tools. Key Highlights: 1. Incident Management and Request Fulfillment 2. Proficiency in Service Manager for incident and request management **EDUCATION:** * Degree in Systems Engineering, Electronics, Telecommunications, or related fields. * ITIL v4 or higher certification **EXPERIENCE:** * Minimum of three (3) years of experience in incident management and request fulfillment, counted from the issuance date of the professional license. * As part of the minimum experience, at least one (1) year must involve using the Service Manager tool for incident and request management, supporting a minimum user base of 3,000 users. * To validate **work experience**, official certifications detailing performed duties are mandatory. Only work experience subsequent to the issuance of the professional license will be accredited.
Valentina Rodríguez
Indeed · HR
Valentina Rodríguez
Indeed · HR
