**Connecting People, Improving Lives.** ----------------------------------------- Become a DHL employee and secure the essentials of your daily life through our best benefits—we prioritize your safety, your health, and that of your family. Build your career with us and seize the opportunity to grow through multicultural experiences and challenges that will test you every day. This will not be just another job—it will be your chance to make a positive impact on the environment and on people both inside and outside DHL. As a global company, we value the diversity of our employees as a true strength—and this strength can only be harnessed if we ensure everyone feels they can truly be themselves each day, regardless of their ethnic background, religion, sexual orientation, gender, disability, or any other personal characteristic. That is what we mean by inclusion. Diversity is our strength. Being DHL means maximizing your capabilities. **Job Objective** ---------------------- Support administrative processes related to handling exceptions, returns, and operational procedures. **Job Requirements** ---------------------------- Technical degree in Administration or Logistics/Industrial Engineering, with at least one year of experience in similar roles. Handling exceptions, ensuring information reliability for both orders and company returns, and overseeing correct documentation procedures. Work Schedules: • Week 1: Monday to Friday, 7:00 a.m. to 5:00 p.m.; Saturday off. • Week 2: Monday to Friday, 10:00 a.m. to 7:00 p.m.; Saturday work: 4 hours. • Rest Days: Ideally two Saturdays per month. **Responsibilities** ------------- 1\. Document management and use of Office tools • Create, update, and organize documents, reports, and databases using Microsoft Office tools (Word, Excel, PowerPoint). • Record and consolidate information into formats established by the department. • Ensure proper physical and digital classification and archiving of documentation. 2\. Drafting and managing emails • Draft clear, professional, and coherent emails for internal and external communication. • Manage the institutional email inbox, providing timely follow-up and responses to requests. • Draft formal communications, notices, memoranda, and reports. 3\. Internal and external customer service • Provide friendly, accurate, and timely guidance to colleagues, suppliers, and visitors. • Resolve inquiries related to departmental processes, services, or procedures. • Route requests to the appropriate units and follow up until resolution. • Maintain a service-oriented attitude, ensuring a positive user experience. 4\. General administrative support • Coordinate and support departmental logistical activities (e.g., meetings, scheduling, minutes preparation). • Keep operational information up to date to support decision-making. • Support the execution of projects, initiatives, or internal campaigns.