Information Assistant Apply Now Together, unstoppable! Connecting People, Improving Lives. Become a DHL professional and secure the essentials of your daily life through our top-tier benefits—we prioritize your safety, your health, and that of your family. Build your career with us and seize the opportunity to grow through multicultural experiences and daily challenges that will push you further every day. This won’t just be another job—it will be your chance to make a positive impact on the environment and on people both within and beyond DHL. As a global company, we value the diversity of our employees as a true strength—and this strength can only be fully realized when everyone feels they can truly be themselves every day, regardless of their ethnic background, religion, sexual orientation, gender, disability, or any other personal characteristic. That’s what we mean by inclusion. Diversity is our strength. Being DHL means maximizing your capabilities. Job Objective Support administrative processes related to incident handling, returns, and operational procedures. Job Requirements Technical degree in Administration or Logistics/Industrial Engineering, with at least one year of experience in similar roles. Must handle incidents effectively, ensure the reliability of order and return information for the company, and oversee proper documentation procedures. Work schedules: Week 1: Monday–Friday, 7:00 a.m.–5:00 p.m.; Saturday off. • Week 2: Monday–Friday, 10:00 a.m.–7:00 p.m.; Saturday work: 4 hours. • Rest days: Ideally, two Saturdays per month. Responsibilities 1\. Document management and Office tools • Create, update, and organize documents, reports, and databases using Microsoft Office tools (Word, Excel, PowerPoint). • Record and consolidate information into formats established by the department. • Ensure correct classification and physical/digital archiving of documentation. 2\. Email drafting and management • Draft clear, professional, and coherent emails for internal and external communication. • Manage the institutional email inbox, ensuring timely follow-up and responses to requests. • Prepare formal communications, notices, memoranda, and reports. 3\. Internal and external customer service • Provide friendly, accurate, and timely guidance to colleagues, suppliers, and visitors. • Resolve inquiries related to departmental processes, services, or procedures. • Route requests to the appropriate units and track them to closure. • Maintain a service-oriented attitude, ensuring a positive user experience. 4\. General administrative support • Coordinate and assist with departmental logistical activities (meetings, scheduling, minutes preparation, etc.). • Keep operational information up to date to support decision-making. • Assist in executing internal projects, initiatives, or campaigns. JOB IDCO06659 COUNTRYColombia CITYBOGOTA CATEGORYOperations