Job Summary: This role involves conducting technical visits, following up on services, supporting customers in using security systems, and generating reports to ensure quality. Key Responsibilities: 1. Execute and follow up on electronic security technical services. 2. Support customers in using security systems and resolve failures. 3. Generate technical reports and manage inventory/confidential information. 1. Strictly adhere to technical service appointments scheduled by support technicians with our client to perform technical inspections. 2. Effectively and promptly follow up on completed technical services and/or those requiring additional visits and/or pending resolution. 3. Support external customer requests regarding proper use of their electronic security system. 4. Assist the maintenance department by conducting customized technical visits to correct technical failures that an electronic security system may present. 5. Generate appropriate, accurate, and clear technical reports so that every electronic security system installed and/or monitored by the company complies with the quality standards established by the company. 6. Manage the inventory of equipment and materials assigned by the company for proper execution of assigned tasks. 7. Manage and handle technical and personal information related to alarm systems and/or our customers’ systems, provided by the company to perform assigned duties, ensuring such information is used solely within the security and confidentiality parameters established by the company and stipulated in Colombian data protection law.
Valentina Rodríguez
Indeed · HR
Valentina Rodríguez
Indeed · HR
