Job Summary: At Konecta, we are seeking ExperienceMakers to join a team that transforms through innovation, delivering telephone technical support to customers and documenting every interaction in a CRM. Key Highlights: 1. Be part of a team that transforms through innovation. 2. Provide telephone technical support to individual customers. 3. Document all interactions in a CRM application. Join a team that does not merely work—but transforms. At Konecta, we take pride in being ExperienceMakers, where talent unites with innovation to achieve extraordinary results. **FUNCTIONS:** ??? Telephone support for individual customers who contact the line for technical support reasons, including mobile device malfunctions, landline issues, fixed internet, TV services, mobile signal coverage, router configuration, app and smartphone guidance, etc.· Every call interaction must be documented in a CRM application; most calls are inbound, with occasional outbound calls. Currently enrolled in a professional, technical, or technological program, having completed more than two semesters. Minimum 3 months of experience in telecommunications technical support. Or high school diploma with 6 months of experience in telecommunications technical support. **OPERATION SCHEDULE: MONDAY TO SUNDAY, INCLUDING HOLIDAYS:** FULL-TIME (one day off per week—Saturday or Sunday), with shift start times as follows: 01:00 am 02:00 am 07:00 am 9:00 am All schedules depend on line availability and corporate client instructions. * In-person work and training: NIZA Branch, Ac 116 #71D - 46 **Agreed schedule: 44 hours per week (flat payroll):** BASE SALARY + STATUTORY BENEFITS + VARIABLE PAY UP TO COP 600,000 + HOLIDAY AND NIGHT SHIFT PREMIUMS. 18 DAYS OF TRAINING (PAID AT COP 35.588 PER ATTENDED DAY, INCLUDING HOLIDAYS) * Absence date does not count toward training duration. TRAINING START DATE: 11/06/26 **Training End Date:** 01/07/26 **Contract Signing Date:** 26/06/26 **Training Start Time:** 07:00 AM **CONTRACT TYPE:** Fixed-term for 3 months (renewable based on performance).\-Requirements\- Minimum education: High School Diploma / Secondary Education years of experienceKeywords: support, support, support, technologist, technician, tech, technician, technology, technology, technologist, call center, operator, telephonist, telephonist, telephonic Join a team that does not merely work—but transforms. At Konecta, we take pride in being ExperienceMakers, where talent unites with innovation to achieve extraordinary results. **FUNCTIONS:** ??? Telephone support for individual customers who contact the line for technical support reasons, including mobile device malfunctions, landline issues, fixed internet, TV services, mobile signal coverage, router configuration, app and smartphone guidance, etc.· Every call interaction must be documented in a CRM application; most calls are inbound, with occasional outbound calls. Currently enrolled in a professional, technical, or technological program, having completed more than two semesters. Minimum 3 months of experience in telecommunications technical support. Or high school diploma with 6 months of experience in telecommunications technical support. **OPERATION SCHEDULE: MONDAY TO SUNDAY, INCLUDING HOLIDAYS:** FULL-TIME (one day off per week—Saturday or Sunday), with shift start times as follows: 01:00 am 02:00 am 07:00 am 9:00 am All schedules depend on line availability and corporate client instructions. * In-person work and training: NIZA Branch, Ac 116 #71D - 46 **Agreed schedule: 44 hours per week (flat payroll):** BASE SALARY + STATUTORY BENEFITS + VARIABLE PAY UP TO COP 600,000 + HOLIDAY AND NIGHT SHIFT PREMIUMS. 18 DAYS OF TRAINING (PAID AT COP 35.588 PER ATTENDED DAY, INCLUDING HOLIDAYS) * Absence date does not count toward training duration. TRAINING START DATE: 11/06/26 **Training End Date:** 01/07/26 **Contract Signing Date:** 26/06/26 **Training Start Time:** 07:00 AM **CONTRACT TYPE:** Fixed-term for 3 months (renewable based on performance).\-Requirements\- Minimum education: High School Diploma / Secondary Education years of experienceKeywords: support, support, support, technologist, technician, tech, technician, technology, technology, technologist, call center, operator, telephonist, telephonist, telephonic
Valentina Rodríguez
Indeed · HR
Valentina Rodríguez
Indeed · HR
