Customer Service Representative

Description

Job Summary: The Customer Service Representative III will coordinate customer account activities and deliver exceptional service from order entry through final payment, resolving complaints and enhancing the customer experience with Cargill. Key Highlights: 1. Commit to customers and internal teams to deliver exceptional service. 2. Resolve customer complaints and prevent future issues. 3. Coordinate account activities and advance account management. Do you want to build a stronger, more sustainable future—and grow your career? Join Cargill’s global team of 160,000 employees who are committed to safely, responsibly, and sustainably nourishing the world. This position is within Cargill’s protein and salt business, through which we provide high-quality, nutritious food products to a broad range of customers—from foodservice operators and grocery stores to manufacturers and exporters. **PURPOSE AND WORK IMPACT** ------------------------------------- The Customer Service Representative III will engage with our customers and internal team members to ensure exceptional customer service from order entry through final payment for product deliveries. We seek a professional to coordinate customer account activities with Cargill, as well as identify business opportunities that help customers increase profitability and improve their experience with Cargill. In this role, you will be responsible for key compliance controls related to the customer contract and payment. **KEY RESPONSIBILITIES** --------------------------- * Maintain accurate account information to execute customer payment activities precisely. * Directly track discussions with customers regarding order activities and requests, ensuring quality. * Resolve customer complaints promptly, while actively engaging customers and internal team members to prevent future issues. * Receive inbound calls from internal and external customers to modify or place orders. * Provide direct customer service call support to Cargill customers by responding to basic questions about risk and market management products, account- and order-specific inquiries, and supporting customer interactions with our digital platforms. * Participate in customer planning meetings with our sales team to proactively advance account management elements and coordinate customer follow-up. * Perform compliance and oversight functions as needed related to deliveries. * Handle complex user, administrative, technical, or customer service issues with minimal supervision, escalating only the most complex issues to appropriate personnel. * Other duties as assigned. **QUALIFICATIONS** ------------------ * High school diploma, secondary education level, or equivalent. * Technical degree or university degree in Administration / Business. * Ability to develop unique solutions to complex problems. * Ability to maintain a positive attitude in challenging situations. * Proven ability to execute complex, detailed processes and procedures timely, accurately, and consistently. * Minimum of 2 years of related work experience. * Intermediate-level proficiency with Microsoft Office. \#LI\-JF1 \- \#LI\-Hybrid **Our Offer** We provide a fast-paced, stimulating international environment, which will stretch your abilities and channel your talents. We also offer competitive salary and benefits combined with outstanding career development opportunities in one of the largest and most solid private companies in the world. **Interested? Then make sure to send us your CV and cover letter in English today:** Follow us on LinkedIn: https://www.linkedin.com/company/cargill Cargill is committed to being an inclusive employer. Click here to find out more https://careers.cargill.com/diversity/