OPERATIONS COACH

Description

Job Summary: We are seeking an Operations Coach to lead teams, ensure compliance with performance indicators and service protocols, and develop staff within a multinational assistance and insurance company. Key Highlights: 1. Leads teams and monitors operations to ensure service excellence. 2. Develops and trains the team, managing continuous improvement plans. 3. Join an innovative company committed to helping others. Job Description: **Lead our operations as an Operations Coach!** Do you have experience leading teams and are passionate about tracking KPIs and service excellence? This opportunity is for you! At AXA PARTNERS, a French multinational, we lead the way in the assistance and insurance industry. We are a company committed to service excellence and are looking for passionate individuals to join our innovative, customer-centric team. **What impact will you make?** * You will be responsible for supporting and monitoring operations, ensuring compliance with SLAs, management KPIs, and service protocols, while developing and mentoring your team. **What do we require from you?** * Education: Technical or technological degree in administrative fields, or fourth-semester (or later) student in Business Administration and/or related disciplines. * Experience: Minimum 2 years leading teams, preferably in the insurance and/or assistance sector. * Skills: Leadership, effective communication, service orientation, analytical ability, and decision-making skills. **What will you do?** * Lead, train, and provide feedback to your team. * Conduct real-time operational monitoring and SLA compliance tracking. * Monitor productivity, quality, and workforce-related KPIs. * Manage action plans for continuous improvement. * Provide support in complex cases and make decisions within your scope of responsibility. * Monitor adherence to schedules, productivity, and service protocols. **We Offer:** Contract: Indefinite-term Salary: 2\.245\.747 \+ bonus up to 400\.000 \+ statutory benefits. Schedule: 42 weekly hours distributed across rotating shifts from Sunday to Sunday, with one compensatory day off per week. Work Mode: Hybrid To apply, click the ‘Apply Now’ button, then log in or create a profile to submit your CV. We are proud to be an equal-opportunity employer and to conduct a fair, transparent, and inclusive recruitment process. If you have a health condition or disability requiring accommodation during the application or recruitment process, please email AXA Partners Global HR Response \- globalhr@partners.axa **Who We Are:** ------------------ We are AXA Partners: experts in designing and delivering assistance and life, credit, and specialty insurance solutions — together with and for our partners worldwide. What sets us apart? The expertise and passion of our 8,500+ employees and a robust global network of over 55\.000 professionals. Thanks to them—and our innovative sector-specific technology—we continue evolving, adapting, and advancing, delivering solutions and services that guarantee we are always by people’s side, in every circumstance. Our passion is helping others. We combine cutting-edge digital technology with human excellence to constantly explore new ways of delivering efficient and reliable experiences when it truly matters. **Join a company that helps protect forests! At AXA Partners, we plant one tree for every new hire with a permanent contract.** Salary: 2245747