Commercial Supervisor

Description

Job Summary: The Sales Team Leader leads a high-performing team focused on customer acquisition and expansion to ensure MRR growth and achievement of commercial objectives. Key Highlights: 1. Lead and develop a high-performing sales team 2. Design and execute effective sales strategies 3. Strengthen the team's commercial skills through coaching and feedback **Company Description** Doctoralia is the world's leading platform connecting Healthcare Specialists with Patients via our website and mobile applications. We are a SaaS company providing solutions to digitize the healthcare sector and make healthcare experiences more human. **Role Description** The mission of the Sales Team Leader is to lead and develop a high-performing team focused on customer acquisition and expansion, ensuring sustainable MRR growth and achievement of commercial objectives. You will be responsible for designing and executing effective sales strategies, monitoring team performance, and ensuring achievement of key KPIs such as productivity per rep, closing rate, conversion, retention, and pipeline quality. Additionally, you must strengthen the team's commercial skills through coaching, call audits, and continuous feedback, ensuring operational excellence, proper handling of objections, and efficient use of sales tools. We are seeking our next Expansion Sales Supervisor. Your responsibilities will include: * Lead and motivate the cross-selling and up-selling team, promoting their development and ensuring their performance. * Develop and share best practices with team members, always striving for fairness, efficiency, and effectiveness in our processes. * Develop and keep the team motivated by providing direction, training, and feedback. * Supervise and monitor processes to ensure compliance. * Master and ensure adherence to internal processes through constant monitoring of our KPIs. * Drive and seek process improvements through data analysis. * Develop strategies for departmental growth to generate insights and build new strategies. **Requirements** * Minimum 3 years of experience leading Customer Success or sales teams * Experience in SaaS businesses * Commercial client management experience * Knowledge and experience managing VIP clients * Experience scaling processes and building/implementing them * Experience using data to track processes and create strategies **Benefits** * Indefinite-term employment contract * Commissions for achieving objectives * Hybrid work model * Birthday leave day * People Pass meal allowance * Pre-paid medical insurance * English language education benefit * Platform for Continuous Education