**JOB MISSION** Administer and ensure the efficiency of all processes in the Service area, guaranteeing the necessary resource flow for optimal and synchronized team operation. Additionally, properly manage the commercial area's needs regarding their requirements, always seeking to meet the performance indicators of the various service portfolio campaigns. **JOB COMPETENCY REQUIREMENTS** **EDUCATION:** Technician or Technologist in Administration, Systems, or Databases. **EXPERIENCE (IN POSITION AND GENERAL FUNCTIONS):** Minimum desirable 6 months to 1 year of related experience in administrative processes and database management. **SPECIFIC KNOWLEDGE:** * Customer service knowledge. * Proficiency in Office suite and office software at intermediate level, PBI (optional). * Knowledge of JavaScript. * Communication skills, excellent voice control (diction, fluency, clarity, intonation). * Strong written communication (excellent spelling, writing, typing, reading comprehension, and synthesis). * Analytical and numerical thinking, information analysis. **RESPONSIBILITIES:** * Review databases sent by the client for settlement. * Points settlement. * Upload points into GNX and GN2\. * Perform punctuality process through the ERP. * Carry out communication processes. * Perform content upload. * Perform indicator upload. * Create users. * Execute money disbursement process. Job type: Full-time, Indefinite Application question(s): * What is your salary expectation?