Hello! We are pioneers in the fintech and digital credit space in Colombia. We are changing the rules of the game with innovative solutions that make financing accessible to everyone, especially those traditionally excluded from the conventional financial system. Driven by advanced technology and always putting people first, our mission is to deliver digital credit solutions that truly make a difference. Join our team and help us make a difference in this transformation! **Your main objective as a Collections Analyst will be:** Are you passionate about helping people and finding effective solutions? We are looking for a Collections Analyst who wants to make a difference by delivering exceptional customer service. Your primary objective will be to manage your assigned portfolio, supporting our customers throughout their payment processes, reaching mutually beneficial agreements, and ensuring they receive clear, transparent, and timely assistance. In this role, you will play a key part in keeping our customers satisfied, supporting retention, and helping the team achieve its goals. You will work in a dynamic environment surrounded by incredible people, collaborating across departments to ensure outstanding results in collections, portfolio management, and customer service. **Your responsibilities as a Collections Analyst will be:** Manage collections for your assigned portfolio with a strategic, results-oriented approach. Support customers throughout their payment processes, reaching effective and customized agreements. Gain in-depth knowledge of all our products to offer clear and effective solutions. Escalate any customer complaints you cannot resolve independently, ensuring appropriate follow-up. Provide timely, effective, and transparent information to maintain our high service standards. Support retention strategies to sustain customer satisfaction and loyalty. Contribute to achieving departmental goals, including collections, portfolio management, C\-Sat, and NPS.