Help Desk Analyst N1

Description

Job Summary: We are seeking a professional to provide first-level technical support to end users, resolving software and system issues. Key Highlights: 1. First-level technical support to end users. 2. Resolution of software and system issues. 3. Collaboration within IT teams for solutions. Join Stefanini! At Stefanini, we are more than 30\.000 brilliant minds, connected from 41 countries, doing what they love and co\-creating a better future. **Responsibilities and Authorities** * Provide first-level technical support to end users via Teams and email for users in Colombia and other countries (COL, ARG, MX). * Troubleshoot and resolve software issues, including desktops, laptops, printers, and mobile devices. * Assist with system updates and installations, including software updates and patches. * Document and track all support requests and resolutions in the ticketing system. * Escalate complex issues to appropriate IT teams or vendors for further investigation and resolution. * Collaborate with other IT teams to ensure timely and effective problem resolution. * Provide training and guidance to end users on basic technical issues and best practices. * Stay current with emerging technology trends and advancements to deliver up-to-date support to end users. **Requirements and Qualifications** * 12 months of experience in a help desk or technical support role. * Knowledge of Windows operating systems and Microsoft Office Suite. * Familiarity with software troubleshooting and fundamental networking concepts. * Analytical and problem-solving skills. * Communication and customer service skills. * Ability to work independently and prioritize tasks in a fast-paced environment. Are you looking for a place where your ideas shine? With over 38 years of experience and a global presence, Stefanini transforms tomorrow—together. Here, every action matters, and every idea can make a difference. Join a team that values innovation, respect, and commitment. If you are a disruptive individual, committed to continuous learning, and innovation is in your DNA, then we are exactly what you’re looking for. Come and build a better future— together!