Datamarshall Call Center

Description

Job Summary: We are seeking a passionate Data Analyst / Datamarshall with expertise in data analysis and transforming information into business strategies within the Contact Center sector. Key Highlights: 1. Transforming information into business strategies. 2. Commercial data analysis and campaign management. 3. Data modeling, transformation, and ingestion. We are looking for a Data Analyst / Datamarshall! Are you passionate about data analysis and transforming information into business strategies? This opportunity is for you! We are currently seeking a Data Analyst / Datamarshall with experience in handling, cross-referencing, and analyzing databases within the Contact Center sector. Main Responsibilities: Cross-referencing and analyzing databases. Preparing statistical reports and dashboards. Presenting results and services. Commercial data analysis and campaign management. Data modeling, transformation, and ingestion. Statistical analysis for process optimization. Required Knowledge: SQL / NoSQL and relational and non-relational data modeling. Python for data analysis and processing. Data exploration, transformation, and ingestion techniques. Statistical software packages (SAS, SPSS, R, or others). BI tools: Tableau, MicroStrategy, Cognos, SAS, or similar. Advanced proficiency in: MS Excel (VBA, Pivot Tables, advanced formulas) Power BI Intermediate level in MS Access, Word, and PowerPoint. Applied statistical and mathematical analysis to business processes. Database handling and analysis, as well as statistical techniques. Requirements: University student from the 7th semester onward, or graduate in: Mathematics, Statistics, Computer Engineering, Industrial Engineering, Economics, or related fields. Minimum 2 years of experience as: Datamarshall Campaign Manager Data Analyst in Contact Centers. Knowledge of: SQL Server, Advanced Excel, Power BI, Big Data, and Contact Center operations. Excellent spelling, typing skills, and analytical ability. We seek individuals who are: Analytical Results-oriented Strategically minded Proactive and organized Work modality: On-site Contract type: Project-based contract. -Requirements- Minimum education: University degree / Technological program 2 years of experience Keywords: callcenter, teleoperador, telefonista, telephonist, telefonico