Help Desk Analyst

Description

Job Summary: A leading technology company is seeking a technician or technologist to provide user support, resolve incidents, and maintain equipment. Key Highlights: 1. Telephone-based user support and assistance. 2. Preventive and corrective maintenance of computer equipment. 3. Incident management and equipment security. We are looking for talent like yours! A prominent technology company is seeking a technician or technologist in Systems, Electronics, or Telecommunications, with at least three years of experience in user support and ticket management. Experience: Resolving incidents Installing and configuring Windows and Mac operating systems Using office productivity tools (Microsoft Office) Certifications Valid ITIL Foundation V4 certification (mandatory) Main Responsibilities Provide telephone-based user support Perform preventive and corrective maintenance of computer equipment Install, configure, and support hardware and software Manage, update, and close incidents in the ticketing tool Validate correct incident categorization Remove viruses and ensure equipment security Working Conditions Salary: $1,900,000 + statutory benefits Schedule: Rotating Monday to Friday, 7 a.m. – 7 p.m., without exceeding the legal 8-hour workday Work Modality: On-site Contract Type: Fixed-term. -Requirements- Minimum Education: University degree / Technological program 3 years of experience Keywords: analyst, help, auxilio