SPECIALIZED SERVICE AGENT

Description

Job Summary: Join AXA Partners as a Specialized Service Agent in a dynamic role supporting customers during their most critical moments and managing cases. Key Highlights: 1. Dynamic customer support role during critical moments 2. Opportunities for professional growth and development 3. Inclusive and collaborative work environment Job Description: Join us as a Specialized Service Agent at AXA Partners! Make a real difference every day in a dynamic contact center role where you’ll support customers during their most critical moments. Want to apply? Great! The next step is to upload your CV—it doesn’t need to be perfect. We don’t use it to assess your suitability; what matters most is your potential. Before the interview, you’ll complete brief assessments to showcase your strengths. This helps ensure the role is right for you. You’ll receive more details upon application, and our Talent Attraction team is here to support you. Your responsibilities will include: * Receiving and making customer and/or insurer and/or provider calls according to established protocols, informing callers about contracted services and recording data, ensuring the quality level required by the client. * Performing all necessary administrative tasks for case management (handling and/or redirecting complaints and claims, payments to customers and providers, etc.). * Locating and dispatching the appropriate assistance professional based on applicable coverage (repair shops, freelancers, experts, etc.). * Managing urgent service calls according to operational procedures and instructions (tracking, information provision, alarm program, etc.). * Managing and analyzing technical expert reports, as well as specific documentation related to incidents (incident reports, police reports, lawsuits, claims against third-party insurers, legal counsel correspondence), and interpreting such documentation. Authorizing and processing expert fee payments. What we offer: At AXA Partners, we value our talent. Therefore, we provide a comprehensive compensation and benefits package that includes: * Schedule: 44 weekly hours on rotating shifts from Sunday to Sunday, with one weekday compensatory day off. * Work mode: Hybrid. * Salary: $1\.962\.140 \+ Bonus * Opportunities for professional growth and development. * Access to corporate benefits. * Job stability and an inclusive, collaborative work environment. **Please present your CV and ID at Calle 102 No. 17a\-61** **Date: July 1, 2026** **Time: 2:30 p.m.** To apply, click the ‘Apply Now’ button, then log in or create a profile to submit your CV. We are proud to be an equal opportunity employer and to conduct a fair, transparent, and inclusive recruitment process. If you have a health condition or disability requiring accommodation during the application or recruitment process, please email AXA Partners Global HR Response \- globalhr@partners.axa **Who we are:** ------------------ We are AXA Partners: experts in designing and delivering assistance and life, credit, and specialty insurance solutions—jointly with and for our partners worldwide. What sets us apart? The experience and passion of our 8,500+ employees and a robust global network of over 55\.000 professionals. Thanks to them—and our innovative industry technology—we continue evolving, adapting, and advancing, delivering solutions and services that ensure we stand beside people in every circumstance. Our passion is helping others. We combine cutting-edge digital technology with human excellence to continuously seek new ways of delivering efficient and reliable experiences when it truly matters. **Join a company that helps protect forests! At AXA Partners, we plant one tree for each new hire (with a permanent contract).**