Description
Job Summary:
We are seeking a passionate trainer dedicated to developing talent in customer service operations, delivering training and coaching to ensure high-quality service.
Key Highlights:
1. Job stability
2. Growth opportunities
3. Excellent work environment
Are you passionate about teaching, training teams, and developing talent in customer service operations?
This opportunity is for you!
Job Objective:
Provide training and coaching to customer service campaign advisors, ensuring appropriate handling and resolution of requests, inquiries, complaints, and claims in accordance with established protocols.
Main Responsibilities:
- Group onboarding training
- Training for customer service campaigns
- Updating processes and policies
- Coaching and performance monitoring of advisors
Required Profile:
- High school diploma, technical or technological degree in related fields
- Minimum 6 months of experience as a trainer in a call center
- Excellent communication and teaching skills
- Dynamic, proactive attitude with a results-oriented mindset
Condition:
6 months of verifiable trainer experience
We Offer:
- Job stability
- Growth opportunities
- Excellent work environment.
-Requirements- Minimum education: High School Diploma / Secondary Education
years of experience