Trainer

Description

Job Summary: We are seeking a trainer to train and support customer service advisors, ensuring proper handling and resolution of requests according to established protocols. Key Highlights: 1. Talent development in customer service operations 2. Training for customer service campaigns 3. Growth opportunities and an excellent work environment Are you passionate about teaching, training teams, and developing talent in customer service operations? This opportunity is for you! Position Objective: Provide training and ongoing support to customer service campaign advisors, ensuring appropriate handling and resolution of requests, inquiries, complaints, and claims in accordance with established protocols. Main Responsibilities: - Group onboarding training - Training for customer service campaigns - Process and policy updates - Performance coaching and follow-up for advisors Required Profile: - High school diploma, technical, or technological degree in related fields - Minimum 6 months of experience as a trainer in a call center - Excellent communication and teaching skills - Dynamic, proactive attitude with a results-oriented mindset Conditions: - Minimum 6 months of verifiable trainer experience What We Offer: - Job stability - Growth opportunities - Excellent work environment. -Requirements- Minimum education: High School Diploma / Secondary Education years of experience