Customer Care Agent - Temporary

Description

Job Summary: This position seeks a professional who will coordinate and manage proactive digital communication to maintain consumer satisfaction, acting as both the brand's and the customer's voice. Key Highlights: 1. You will be the face of the brand and the voice of consumers for the company. 2. You will lead new and unique projects in a self-management environment. 3. You will strengthen the relationship between brands and consumers. **The Role** This position aims to coordinate and manage direct communication across all digital channels proactively; thus, we can maintain consumer satisfaction for each brand in our portfolio, aligned with our clients' needs. **The Team** You will be part of an EPIC team! You will join the Engagement team, whose core purpose is to strengthen the relationship between brands and consumers to achieve optimal interaction with our customers. The projects you work on will impact consumers, clients, and all Findasensers, building relationships that function effectively at every level. You will operate within a self-management environment that enables you to lead new and unique projects, amplifying the Innovation Leader mindset that defines all of us at Findasense. **Requirements** **What Will You Do?** * You will be the face of the brand, acting as the company’s voice and the voice of consumers for the company. * You will attend to consumers and respond to quality complaints and others, potential risks, information requests, and other inquiries received via phone, email, and web. * You will efficiently manage user/consumer inquiries received through digital channels: email, chat, and phone. * You will monitor, manage, and log consumer interactions in a CRM for subsequent status reporting, including user inquiries or complaints received via enabled channels. * You will propose solutions and process improvements, including customer loyalty initiatives. * You will extract data to generate brand status reports, consumer reports, or relevant insights, and share them with the team or client. **Who Are You?** * You bring 2 years of experience working in a call center providing consumer support. * Assertive and agile communication skills, plus passion for interacting with people. * Experience managing incidents via CRM (Zendesk, Salesforce, or another ticketing system) is a plus. **You Will Bring Expertise In:** * Incident management via CRM (Salesforce or another ticketing system) * Technical support: browsers, cookies, website issues. * Making and receiving calls. * Writing and spelling. **Benefits** * A fixed-term contract with Findasense Colombia (from August until December 31, 2026\) * Prepaid medical insurance — at Findasense, we care about your well-being. * You may work remotely from home, from another Findasense office, or anywhere in the world, in line with our Hybrid Way of Work policy. * Flexible working hours to help you achieve work-life balance. * Employee Fund — Fondemec. * You may participate in our volunteer program, with 40 paid work hours per year to support organizations engaged in community service or volunteering initiatives. **Findasense** We are a global Customer Experience company. We harness the power of data to create personalized experiences and execute strategies by developing relevant content. Our mission is to innovate and transform how organizations engage with people, delivering solutions that drive our clients’ digital transformation. The DNA of our culture — what differentiates and unites us as Findasensers — is the EPIC model (Strategy, Purpose, Identity, Culture). We believe in self-management, transparency, and a collaborative culture. You will join an environment that empowers you to lead new and unique projects, reinforcing the Innovation Leader mindset that defines every Findasenser. Beyond all this, benefits such as remote work, flexible hours, 23 vacation days, no work on your birthday, medical and dental insurance, pet-friendly policies, and international internal mobility policies are just some of the perks you’ll enjoy as a Findasenser — and many more. We invite you to live EPIC