Sales Engineer

Description

Summary: Manage and support customer and distributor relationships for Cargo Solutions across Latin America, focusing on technical support, training, and sales operations. Highlights: 1. Manage and support customer and distributor relationships in Latin America. 2. Deliver on-site customer and distributor training programs. 3. Collaborate with cross-functional teams to ensure customer success. **About Us** We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature\-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best\-in\-class engineering, design and manufacturing combined with category\-leading brands in compression, controls, software and monitoring solutions result in next\-generation climate technology that is built for the needs of the world ahead. Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today! **Required Qualifications** --------------------------- * Bachelor's degree in Engineering, Business Administration, Marketing, or a related field, or equivalent professional experience. * Experience in account management, sales engineering, technical sales, or customer relationship management. * Experience within the software, technology, HVACR, industrial, refrigeration, or related industries is preferred. * Proficiency in Microsoft Office Suite. * Strong customer service orientation and commitment to exceeding customer expectations. * Excellent relationship\-building and stakeholder management skills. * Strong verbal and written communication skills in English and Spanish. * Excellent organizational, follow\-up, and time management skills. * Self\-motivated, proactive, and able to work independently. * Ability to manage multiple priorities in a fast\-paced environment. * Willingness and ability to travel up to 70%. * Portuguese proficiency is highly desirable. **Key Responsibilities** ------------------------ ### **Account \& Distributor Management** * Manage and support Cargo Solutions and Cooper Atkins customers and distributors across Ecuador, Colombia, Peru, and Brazil. * Support the transition of new customers into long\-term business relationships, either directly or through distributors. * Build, maintain, and strengthen relationships with customers and distribution partners. * Serve as the primary point of contact between Copeland and assigned accounts. ### **Customer Support \& Training** * Deliver on\-site customer and distributor training programs. * Support customer education initiatives and product adoption activities. * Coordinate with technical support teams to address customer quality and application requirements. * Assist customers and distributors with inventory management and planning activities. ### **Cross\-Functional Collaboration** * Coordinate internal activities required to support customers and distributors. * Facilitate communication among LATAM, U.S., and Asia teams regarding customer requirements and account\-specific needs. * Work closely with Sales, Marketing, Customer Service, Operations, and Technical Support teams to ensure customer success. ### **Sales Operations \& Reporting** * Maintain accurate customer records, sales reports, forecasts, and Salesforce data. * Manage product sample inventory and forecasting activities with manufacturing facilities in the United States and Asia. * Support trade shows, industry events, distributor meetings, and customer visits throughout the region. * Develop and execute customer communication initiatives that enhance company visibility and engagement. **Preferred Competencies** -------------------------- * Customer\-centric mindset. * Technical aptitude and problem\-solving abilities. * Strong presentation and training skills. * Results\-oriented approach. * Ability to work effectively across cultures and international teams. * Strong attention to detail and accountability. **Our Commitment to Our People** Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That’s why everything we do is geared toward a sustainable future—for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial. Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal \- to make the world a better place. We invest in the end\-to\-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally. Flexible and competitive benefits plans offer the right options to meet your individual/family needs . We provide employees with flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave. Together, we have the opportunity – and the power – to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team! **Our Commitment to Inclusion \& Belonging** At Copeland, we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds, and with diverse perspectives, are embraced and treated fairly to enable a stronger workforce. Our employee resource groups play an important role in culture and community building at Copeland. **Equal Opportunity Employer** Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.