Summary: Lead and optimize the OFR Service Line program, focusing on efficiency, productivity, and customer value through operational excellence and team leadership. Highlights: 1. Lead OFR Specialist team towards operational excellence 2. Optimize and reduce complexity of processes for efficiency 3. Define processes and KPIs to find improvement opportunities **Title: Team Leader (OFR)** **Location: GSC BOG** Monitor OFR Service Line program implemented in GSC BOG, optimizing and reducing the complexity of processes, generating efficiency, increasing productivity and adding value to customers and businesses. **Key Responsibilities**: * Actively lead the team of OFR Specialist in charge, looking for operational excellence through respect and results. * Measure and control the performance of the program and resources according to the objectives defined. * during the implementation phase. * Control the processes within the quality standards and guarantee the compliance with administrative rules. * Actively participate and maintain an excellent relationship with process owners/ business partners. * Provide timely feedback for the team in charge. * Define the processes, KPI (SMART), roles within the programs and find opportunities for improvement according to the needs of the client with the support of OpEx \& Transition Manager. * Analyze and present the capacity utilization of the programs in charge. * GSConnect usage and accuracy of the information.} **Key Capabilities / Competencies:** * Planning \& Organizing * Easy adaptability to changes and a positive attitude. * Assertive Communication * Attributes of DPDHL **Skills / Requirements:** * Professionals in Industrial Engineering, Business Administration, International Business or similar occupations.
Valentina Rodríguez
Indeed · HR
Valentina Rodríguez
Indeed · HR
