A company in the food industry is looking for a **BILINGUAL COMMERCIAL CALL CENTER AGENT - VIRTUAL** Are you passionate about sales, customer service, and wellness? Join our team and become part of a company that transforms lives through healthy eating. Job Mission Convert leads generated by marketing campaigns into active customers through personalized, empathetic, and persuasive service. Promote the sale and renewal of healthy meal subscription plans (5, 10, 15, and 20 days), ensuring customer satisfaction and business growth. Responsibilities * Contact leads daily via WhatsApp, phone, or social media. * Apply sales scripts and sales protocols. * Advise on benefits, prices, and plan conditions. * Record activities in Kommo CRM and generate reports. * Provide after-sales service and participate in customer retention strategies. * Coordinate with internal departments to ensure a seamless experience. Key Performance Indicators (KPIs) * Minimum conversion rate: 25% * Minimum renewal rate: 60% * Daily contacts: 30 to 50 leads * Average ticket: $25.500 per dish * Weekly goal achievement: 100% Requirements * Technical or technological degree in sales, marketing, or customer service. * Minimum of 2 years of experience in telephone or digital sales. * Proficiency in CRM, WhatsApp Business, and Excel. * Basic knowledge of nutrition or healthy eating. * Excellent communication, empathy, and sales closing skills. Conditions * Contract type: Service agreement (initial 3 months with possibility of extension). * Base salary: $3.200.000 monthly. * Commission: 5% on new sales / 2% on renewals. * Bonus for achieving 100% of the monthly target. * Schedule: Monday to Friday from 8:00 a.m. to 5:30 p.m. / Saturdays from 9:00 a.m. to 2:00 p.m. Position type: Full-time