Job Summary: This position performs scheduled and corrective technical service activities for Roche instruments, ensuring their proper functioning and reducing downtime. Key Responsibilities: 1. Execute preventive and corrective maintenance protocols for instruments. 2. Manage spare parts stock impeccably. 3. Stimulate an agile work culture and mindset. At Roche, you can be your authentic self and will be valued for your unique qualities. Our culture fosters personal expression, open dialogue, and genuine connections. Here, you are appreciated, accepted, and respected for who you are. This creates an environment where you can grow both personally and professionally. Together, we aim to prevent, stop, and cure diseases and ensure that everyone has access to healthcare—today and in the future. Join Roche, where every voice matters. The Position The person in this position performs scheduled and corrective technical service activities, based on global and local guidelines, to ensure the proper functioning of Roche instruments and reduce downtime caused by instrument failures. This role maintains constant communication with hospitals, clinical laboratories, distributors, system integrators, suppliers, and others. **About Our Opportunity:** **Key responsibilities of the role include:** * Execute preventive maintenance protocols for instruments distributed by Roche Products S.A., in accordance with annual maintenance schedules established for this purpose. * Perform corrective maintenance on instruments installed at customer sites. * Maintain impeccable spare parts inventory management. * Provide technical guidance to customers regarding the operation of instruments distributed by Roche Products S.A. * Carry out all necessary activities aimed at achieving local and global technical service objectives related to instruments distributed by Roche Products S.A. * Actively participate in initiatives designed to strengthen the reputation of Roche Products S.A. * Stimulate an agile work culture by developing the required agility mindset and implementing new ways of working to succeed in a volatile, uncertain, complex, and ambiguous (VUCA) environment. * Comply with requirements of the Quality Management System. * Other duties as deemed appropriate by the supervisor. **Your Profile:** The person in this position possesses an agile, innovative, adaptable, and collaborative mindset, with a strong customer focus. They demonstrate servant leadership, take responsibility, show accountability, and lead by example. They possess high motivation to work within agile frameworks. * Bachelor’s degree in Electronic and/or Electrical Engineering, Biomedical Engineering, or Clinical Engineering. * Relevant experience in medical equipment maintenance. Experience with IVD diagnostic equipment is highly desirable. * Intermediate level of English proficiency. * Customer service orientation. * Willingness to travel domestically and internationally. Relocation benefits are not available for this position. Who We Are A healthier future drives our innovation. More than 100,000 employees worldwide collaborate to advance scientific progress and ensure that everyone has access to healthcare—today and for future generations. Through our commitment, over 26 million people are treated annually with our medicines, and more than 30 billion tests are performed globally using our diagnostic products. We encourage each other to explore new possibilities, foster creativity, and set ambitious goals to deliver life-changing health solutions. Together, we can shape a healthier future. Roche is an equal opportunity employer.
Valentina Rodríguez
Indeed · HR
Valentina Rodríguez
Indeed · HR
