Service Engineer

Description

Job Summary: We are seeking a Service Engineer with experience in HVAC systems and operations management to lead the planning, coordination, and monitoring of maintenance services. Key Highlights: 1. Lead planning and coordination of maintenance services. 2. Key role in monitoring KPIs and customer management. 3. Lead cost optimization initiatives and process improvement. We are looking for a Service Engineer! **Cali \| Services Department** At **Carvel**, we are seeking a **Service Engineer** with experience in HVAC systems and operations management to lead the planning, coordination, and monitoring of our maintenance services, ensuring customer satisfaction and achievement of departmental objectives. **What will be your challenge?** You will be responsible for planning, coordinating, and controlling preventive and corrective service operations in Cali, ensuring compliance with technical, commercial, quality, and safety standards. You will play a key role in monitoring KPIs, customer management, quotations, budgeting, costs, work teams, and coordination with the company’s various branches. **What are we looking for?** * Professional degree in Mechanical, Electronics, Mechatronics, Industrial Engineering, or related fields. * Minimum 5 years of general professional experience and 3 years of specific experience in related roles. * Experience in air conditioning, refrigeration, and mechanical and electrical installations. * Preferred experience in HVAC systems applied to industrial sectors such as food, pharmaceutical, plastics, and healthcare. * Experience in preventive and corrective maintenance management. * Experience in KPI management, budgeting, cost control, and performance reporting. * Experience in preparing and tracking service quotations and proposals. * Proficiency in Microsoft Office, information systems, and IT tools. * Additional training in sales, negotiation, and commercial planning is desirable. **We are looking for a person with** * Leadership and coordination skills. * Strategic and analytical thinking. * Customer and results orientation. * Negotiation skills. * Decision-making ability. * Sense of urgency. * Assertive communication. * Organizational and follow-up skills. * Teamwork ability. * Responsibility and commitment to compliance. * Continuous improvement orientation. **What will be your main challenges?** * Plan and coordinate preventive, corrective, and customer service requests in Cali. * Coordinate and monitor personnel responsible for service execution. * Monitor KPIs and generate improvement proposals. * Manage and track quotations, offers, and approved services. * Prepare corrective maintenance quotations and support specialized proposals. * Monitor contracts, renewals, and agreements with customers. * Control costs and expenses associated with maintenance and repair orders. * Monitor the budget and contribute to achieving commercial targets. * Coordinate availability of materials, tools, and necessary resources. * Present KPIs, reports, and results to customers and Management. * Lead cost optimization initiatives and process improvement. * Maintain ongoing communication with the Bogotá, Medellín, and Barranquilla branches, coordinated by the Services Directorate. * Ensure compliance with Quality, Safety and Health at Work, and HSEQ standards. **What do we offer?** **Position:** Service Engineer **Location:** Cali **Department:** Services **Immediate Supervisor:** Director of Services **Contract Type:** Direct employment with the company. **Salary:** COP 3,500,000 \- **A** \- 4,000,000 per month. **Are you interested in this challenge?** If you are an engineer with HVAC and service management experience, and you are passionate about leading operations, teams, and customer relationships, we want to meet you. **Send your resume to:** * gestionhumana2@carvel.com.co * gestionhumana3@carvel.com.co **Join Carvel and lead solutions that create value for our customers!** Workplace: On-site employment