Description
Job Summary:
We are seeking a support technician with experience in hardware, software, operating system diagnostics, and ticketing tools.
Key Highlights:
1. Hardware and software experience
2. Operating system troubleshooting
3. Proficiency in network protocols and device configuration
At SSH Softaware Servicios y Hardware S.A., we are looking for a support technician with a minimum of 2 years of experience in:
* Knowledge of **hardware and software** (installation, maintenance, and repair).
* Diagnosis and resolution of **operating system issues** (Windows, Linux, macOS).
* Experience with **ticketing tools** (ServiceNow, Jira, GLPI, OTRS, etc.).
* Proficiency in **network protocols** (TCP/IP, DNS, DHCP, VPN).
* Configuration of **printers, peripherals, and networking equipment** (routers, switches, access points).
* Basic knowledge of **virtualization** (VMware, Hyper\-V) and **cloud-based systems** (Microsoft 365, Google Workspace).
* Administration and support of **Active Directory, corporate email, Group Policy Objects (GPO)**.
* Ability to perform **data backup and recovery (backup/restore)**.
* Knowledge of **basic cybersecurity** (access control, antivirus, security patches).
Academic qualification: Technical or technological degree in systems or related fields.
Indefinite-term contract, 100% on-site at the MAZ Norte building in Bogotá.
Workplace: On-site employment