Job Description If you are passionate about solving technological challenges and providing effective solutions to users, then this opportunity is for you. At helppeople we are looking for a Technical Support Analyst who wants to join us and become part of the support team driving our software solutions. **Responsibilities** * Handle and diagnose cases escalated by the First Contact team, analyzing root causes and providing functional or technical solutions according to product guidelines, performing validation tests and documenting results. * Monitor critical incidents and report them to the relevant departments. * Support the updating of functional manuals, procedures, and knowledge base. * Identify improvement opportunities in processes or tools to optimize user experience. * Perform software version updates. **Requirements** * Technologist or professional in Systems Engineering, Computer Science, Software, or related fields. * One to two years of experience in technical or functional software support. * Skills in customer orientation, results orientation, collaborative work, effective communication, proactivity, and problem-solving. **Knowledge** * .Net, React, Node Js * Ticket management tools (Jira, Freshdesk, OTRS, etc.). * SQL (queries, validations, debugging). * Log or error trace analysis. * Web services (REST/SOAP APIs). * General understanding of development and deployment environments (Dev, QA, Prod). Apply now We create technology to distribute business agility, called RESPONSE MANAGEMENT SYSTEM, which detects where slow responses occur and automates them so you can ensure agile responses with intelligent resource allocation. view all \>