PROFESSIONAL SUPPORT TECHNICIAN

Description

Position Summary: The Network and Systems Technician is responsible for the installation, configuration, and maintenance of network equipment and systems, with a focus on security and technical support. Key Highlights: 1. Structured network, firewall, and wireless systems administration. 2. Windows Server, Linux, Microsoft 365, and help desk platform management. 3. Emphasis on effective communication, customer orientation, and continuous learning. The Network and Systems Technician role involves installing, configuring, and maintaining network equipment such as routers, switches, and firewalls. Additionally, the candidate must possess knowledge in cybersecurity, technical support, and connectivity troubleshooting. **Profile and responsibilities of a Technician or Technologist specializing in networks and computer systems maintenance:** * Proficiency with Microsoft Windows Server platforms, Windows Active Directory, and Linux servers: Red Hat, CentOS, Ubuntu Server. * Office productivity suites (Microsoft 365, Office 2024, Office 2021\). Intermediate-level Excel and inventory management skills are desirable. * Design, configuration, and administration of structured networks: software (protocols) and hardware (switches, access points, routers), firewall configuration, cabling installation, LAN/WAN networks, and wireless systems. * Configuration and administration of Active Directories. * Knowledge and experience in installation, support, and maintenance of computing equipment. * Help desk platform management: configuration, reporting, auditing. * Solid expertise in preventive and corrective hardware maintenance (desktop computers, servers, laptops, tablets). * Email platform management. * Backup management. **Interpersonal and professional competencies:** * Effective communication to explain technical topics to non-specialist users. * Empathy and orientation toward internal and external customers, solution-focused. * Teamwork in resolving technical issues. * Time management and task prioritization in support environments. * Adaptability and willingness for continuous learning. * Analytical ability, research capability, and critical thinking. * Effective use of digital tools and learning resources. * Autonomy, discipline, and professional responsibility. * Decision-making oriented toward improvement and adherence to quality standards. **Ethical principles:** * Responsible and confidential handling of information. * Honesty and transparency in using data and technological resources. * Focus on the positive impact of technology within the organization. * Openness to dialogue and idea generation that fosters a healthy work environment. **Languages and experience** * English: intermediate level (B2 preferred) or technical English for professional communication. * Minimum one (1\) year of experience in similar roles. **Employment type:** Full-time **Salary:** To be determined based on experience, within the established range for this vacancy. Employment type: Full-time Work location: On-site employment