Technical Service Management Engineer

Description

Job Summary: We are seeking a Technical Service Management Engineer to coordinate technical processes and ensure high-quality service experiences for biomedical technology. Key Highlights: 1. Participation in a leading company in the healthcare sector. 2. Continuous learning and exposure to specialized biomedical technology. 3. A collaborative work environment and professional growth. Are you passionate about biomedical technology, customer service, and coordination of technical processes? We are looking for a **Technical Service Management Engineer** who contributes to ensuring timely and high-quality service experiences for our customers by coordinating, tracking, and controlling technical processes associated with our equipment and solutions. We seek an organized, service-oriented individual with analytical ability and skills to manage multiple requests simultaneously while maintaining high quality and compliance standards. Academic Background * Bachelor’s degree in **Biomedical Engineering**. * Additional training in customer service, project management, pharmacovigilance (technovigilance), or process management is desirable. Experience * Minimum **2 years of experience** in roles related to technical service, biomedical support, maintenance coordination, warranty management, or customer service within the healthcare sector. * Experience in tracking technical services, documentation, indicator management, and coordination of operational activities. * Knowledge of biomedical equipment, diagnostic imaging, or medical technology is desirable. Key Responsibilities * Coordinate and track technical service requests, preventive and corrective maintenance activities. * Manage scheduling and control of technical team activities. * Track warranties, technical support cases, and customer requirements. * Administer and maintain up-to-date technical documentation, service reports, and related records. * Manage operational information and prepare departmental reports and performance indicators. * Serve as liaison among customers, service engineers, suppliers, and internal departments to ensure proper execution of processes. * Monitor response times, service-level agreements (SLAs), and customer satisfaction. * Support activities related to pharmacovigilance (technovigilance) and compliance with internal procedures. * Identify improvement opportunities that enhance process efficiency and customer experience. Core Competencies * Customer orientation. * Organization and follow-up. * Analytical ability. * Assertive communication. * Planning and priority management. * Teamwork. * Attention to detail. * Problem-solving. * Adaptability and continuous learning. What You’ll Find With Us * Job stability. * Participation in a leading company in the healthcare sector. * Continuous learning and exposure to specialized biomedical technology. * A collaborative and professionally growth-oriented work environment. * Opportunities to develop both technical and managerial competencies. If you are passionate about contributing to the healthcare sector through efficient technical service management and building positive customer experiences, we want to meet you. Workplace: On-site employment