We are seeking a **Customer Service Advisor** with a strong service orientation, excellent communication skills, and a high degree of accuracy in their duties to join our team in **Bogotá**. Your primary role will be to attend to and manage customer requests, oversee the entire order process, coordinate returns, and track deliveries, ensuring timely, efficient, and high-quality service. **Key Responsibilities:** * Manage inquiries, requests, and complaints (PQRS) via WhatsApp, email, customer portal, phone calls, and social media. * Verify and validate order information prior to dispatch. * Monitor order updates and deliveries, ensuring traceability within internal systems. * Prepare, update, and analyze reports related to service and operations. * Operate platforms such as Dropi, White Label, TMS, CRM, and other internal tools. * Promptly escalate incidents related to fulfillment processes (picking and packing). * Support daily coordination with logistics partners and B2B and B2C customers. * Maintain constant communication with operational leaders to ensure timely responses. * Adhere to service standards, quality policies, and confidentiality protocols. **Requirements:** * High school diploma or technical degree in administrative, logistics, or customer service fields. * Minimum 1 year of experience in customer service, contact centers, or related roles. * Proficiency in digital tools and basic to intermediate knowledge of Excel. * Excellent spelling, assertive communication, and ability to work under pressure. Employment Type: Full-time