Infrastructure Operator

Description

Position Summary: Accenture is seeking Infrastructure Operators for its Operations team in Colombia, responsible for first-level operations on the Client's production environment, operational monitoring, and incident management on rotating shifts. Key Highlights: 1. IT infrastructure operations in a dynamic environment 2. Batch command management and operational monitoring 3. Incident resolution and ticket tracking **Accenture** is a global leader in professional services, offering a broad portfolio across strategy and consulting, technology, operations, and digital capabilities. We partner with our clients to help them evolve and achieve peak performance through innovative, high-impact solutions. Within our **\#Technology** team, we collaborate closely with organizations across diverse industries to tackle the challenges of digital transformation. We drive the adoption of modern technologies to build more efficient, scalable, and disruptive solutions. We seek proactive, flexible individuals with a strong orientation toward teamwork, continuous learning, and a deep motivation to create innovative solutions. At **Accenture**, we foster an inclusive and diverse environment. All hiring decisions are made without discrimination based on race, religion, color, sex, age, disability, nationality, sexual orientation, gender identity or expression, or any other characteristic protected by local law. **We are seeking Infrastructure Operators to join the Operations team for the Project in Colombia. The professional will perform first-level operations on the Client's production environment, covering execution of commands on the batch job schedule, operational monitoring, ticket creation and tracking, and handling of incidents and predefined service requests as outlined in production operational procedures. This role operates on 24×7 rotating shifts.** **Responsibilities** * Execute operational commands on the batch job schedule (Release, Rerun, Hold, Force Approve, Kill) based on predefined procedures or incident escalations. * Redefine the daily batch job schedule (and backup jobs) according to scheduled and unscheduled occurrences in the production environment. * Perform and supervise file reception and transmission between partners and clients. * Create, update, and track tickets in ServiceNow Aurora for incidents, service requests, and operational events. * Resolve incidents and service requests related to the production environment, as previously defined in production operational procedures. * Implement approved changes to the batch schedule via tasks directed by the Job Scheduling team, in accordance with the Policy and Procedures Manual. * Create and track technical tickets with external vendors when required by operational procedures. * Update backup calendars: add or exclude servers per instructions from the technical team. * Collect environmental metrics and indicators (availability, performance, utilization) and report monthly. * Document operational activities performed during the shift in the appropriate logs. **Requirements** * 1–2 years of experience in IT infrastructure operations, NOC, or Operations Center roles. * Basic knowledge of command execution in batch environments: Control\-M, TWS, or equivalents. * Familiarity with ITSM tools for ticket creation and tracking: ServiceNow or others. * Basic understanding of Linux and Windows Server operating systems. * Ability to follow documented operational procedures accurately and with discipline. * Basic technical English for reading operational documentation. **Conditions** * On-site mode — Colombia. * 24×7 coverage on rotating shifts for production schedule operations. * Colombian public holidays are working days for this role due to the 24×7 shift schedule.