Job Summary: Join Mercado Libre's Customer Experience team to provide extraordinary support, solve user issues, and contribute to continuous improvement in a dynamic e-commerce and fintech environment. Key Highlights: 1. Make a positive impact on the experiences of millions of people. 2. Work in a challenging and fun e-commerce and fintech environment. 3. Take center stage in your development within an environment full of opportunities and growth. At Mercado Libre, we are democratizing commerce and financial services to transform the lives of people across Latin America. Join us in this mission! In Customer Experience, we inspire trust among people who use our services by delivering extraordinary experiences. We connect emotionally in every interaction, providing solutions and exceeding expectations through various support channels. To achieve this, we plan our operational capacity, design support models, monitor performance, and manage our teams’ knowledge. Make a positive impact on the experiences of millions of people while learning about e-commerce and fintech in a challenging and fun work environment! We have a challenge for those who: - Embody entrepreneurial energy: driven by curiosity, never giving up, and focused on surpassing their own limits. - Give their all because they enjoy working with commitment and dedication. - Embrace change as opportunity and learn from their mistakes. - Prioritize excellence and execution in everything they do. - Promote a positive workplace atmosphere, contributing joy and fun. - Know how to build together with others and enjoy working in teams. Imagine leading challenging, dynamic, and innovative projects and being responsible for: - Responding to user questions or inquiries via various support channels (online and offline). - Ensuring that our users’ (buyers or sellers) experience when contacting our Customer Service Center is unique and differentiated. - Delivering effective, high-quality solutions to our users, adding value to those who use our services. - Proactively identifying opportunities to improve our Customer Service operations, workflows, processes, and user communications. Requirements: - Currently enrolled in early years of administrative studies: Business Administration, Economics, or related fields. - Availability to work a part-time schedule of 6 hours per day. - Prior customer service experience is desirable. We offer you: - The opportunity to be part of an entrepreneurial company where we love thinking big and long-term. - The chance to take center stage in your development within an environment rich in opportunities, learning, growth, expansion, and challenging projects. - The chance to collaborate and learn as part of a team alongside top professionals and specialists. - An excellent work environment, equipped with everything needed for you to have a great experience.-Requirements- Minimum Education: University / Professional Degree years of experience Knowledge: Flexibility, Teamwork, Online Customer Service People with Disabilities: Yes Keywords: demonstrator, fair representative, traveling agent, agent, representative, agente, representante, care