Customer Service Representative - Part Time

Description

Job Summary: We are seeking a student customer service representative to resolve inquiries and ensure unique experiences, proactively improving Customer Service processes. Key Highlights: 1. Positively impacts the experiences of millions in e-commerce and fintech. 2. Undertakes challenging, dynamic, and innovative projects. 3. Professional development in an environment of opportunities and growth. At Mercado Libre, we are democratizing commerce and financial services to transform the lives of people across Latin America. Join this mission! In Customer Experience, we inspire trust in people using our services by delivering extraordinary experiences. We connect emotionally in every interaction, providing solutions and exceeding expectations across multiple support channels. To achieve this, we plan our operational capacity, design support models, monitor performance, and manage our teams’ knowledge. Make a positive impact on the experiences of millions of people while learning about e-commerce and fintech in a challenging and fun work environment! We have a challenge for those who: - Embody entrepreneurial energy: driven by curiosity, never giving up, and focused on surpassing their own limits. - Give their best because they enjoy working with commitment and dedication. - Embrace change as opportunity and learn from their mistakes. - Prioritize excellence and execution in how they get things done. - Foster a positive atmosphere, contributing joy and fun. - Know how to collaborate with others and enjoy teamwork. Imagine undertaking challenging, dynamic, and innovative projects and being responsible for: - Responding to user questions or inquiries via various support channels (online and offline). - Ensuring that our users’ (buyers or sellers) experience when contacting our Customer Support Center is unique and distinctive. - Providing effective, high-quality solutions to our users, adding value to those using our services. - Proactively identifying improvement opportunities in our Customer Service operations, workflows, processes, and user communications. Requirements: - Currently enrolled in early years of administrative studies: Business Administration, Economics, or related fields. - Availability to work a part-time schedule of 6 hours per day. - Customer service experience is desirable. We offer you: - The opportunity to join an entrepreneurial company that loves thinking big and long-term. - A chance to take ownership of your professional development in an environment rich in opportunities, learning, growth, expansion, and challenging projects. - Collaboration and learning alongside top professionals and specialists. - An excellent work environment, equipped with everything needed for a great experience. - Requirements - Minimum Education: University / Professional Degree years of experience Keywords: demonstrator, fair representative, traveling salesperson, agent, representative, agente, representante, care