Operations Analyst

Description

Job Summary: Marsh is seeking an Operations Analyst to join its policy servicing team, managing billing, renewal, and customer service processes to ensure efficient insurance policy administration. Key Highlights: 1. Manages billing, renewals, and customer service in insurance. 2. Collaborates with the team to deliver efficient service and ensure customer satisfaction. 3. Opportunities for professional development and an inclusive work environment. **Company:** ------------ Marsh **Description:** ---------------- We are seeking a talented **Operations Analyst** to join our Marsh team. This role is based in Bogotá. It is a hybrid role requiring at least three days per week in the office. The Operations Analyst will be part of our policy servicing team, responsible for managing tasks related to billing, policy renewals, and post-renewal activities, ensuring efficient insurance policy administration and customer service. **You will be responsible for:** * Managing billing, policy renewal, and post-renewal processes. * Supporting policy administration, claims handling, and insurance-related customer service. * Preparing and analyzing insurance reports, ensuring accuracy and compliance. * Collaborating with the team to ensure efficient service delivery and customer satisfaction. **What you need to have:** * Technical or university degree in administrative or related fields; * 6 months to 1 year of experience in administrative processes (insurance experience is a plus); * Basic knowledge of MS Office, especially Excel; * Basic to intermediate Excel skills (pivot tables and basic formulas). **What sets you apart:** * Experience in customer service or transferable skills. * Strong analytical skills, effective communication, and customer orientation. * Ability to adapt to change, work collaboratively in teams, and contribute effectively. **Why join our team:** * We help you become your best self through professional development opportunities, engaging work, and supportive leaders. * We foster a vibrant and inclusive culture where you can collaborate with talented colleagues to create innovative solutions and make an impact on colleagues, clients, and communities. * Our global scale enables us to offer diverse career opportunities, as well as benefits and rewards designed to enhance your well-being. Marsh Risk is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Marsh Risk, visit marsh.com, or follow us on LinkedIn and X. ### **Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.** ### **Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office\-based teams will identify at least one “anchor day” per week on which their full team will be together in person.**