Checker

Description

Summary: This role is for a customer-focused cashier who provides fast, friendly service and assists with various store operations, ensuring customer satisfaction. Highlights: 1. Opportunity to provide best-in-class customer service 2. Work in a fast-paced, customer-focused environment 3. Be part of a team committed to supporting customers Additional Considerations (if any): Night \& Weekend Shifts Required * **At Hy\-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.** **Job Description:** **Job Title:** Checker **Department:** Grocery **FLSA:** Non\-Exempt **General Function:** As a cashier you'll be part of a growing innovative brand that prides itself on providing best in class customer service. We are looking for helpful smiles who enjoy working in a fast paced, customer focused environment. The cashier provides fast and friendly service to customers, assists them with questions and request. Operates a cash register and the duties which correspond. Package product, work with drive\-up and/or carry\-out. Replenishes product as needed. **Core Competencies:** * Partnerships * Growth mindset * Results oriented * Customer focused * Professionalism **Reporting Relations:** Accountable and Reports to: District Store Director; Store Manager; Assistant Managers of GM, Perishables, and Store Operations; Service Managers Positions that Report to you: None **Primary Duties and Responsibilities** : * Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store. * Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store. * Makes an effort to learn customers’ names and to address them by name whenever possible. * Assists customers by: + escorting them to the products they’re looking for + securing products that are out of reach + loading or unloading heavy items + making note of and passing along customer suggestions or requests + performing other tasks in every way possible to enhance the shopping experience. * Answers the telephone promptly when called upon and provides friendly, helpful service to customers who call. * Works with co\-workers as a team to ensure customer satisfaction and a pleasant work environment. * Operates cash register accurately and scans product, (where applicable). * Redeems promotional coupons, food stamps, WIC checks, issues rain checks, receives cash, checks, completes credit\-card charge transactions, in\-store charges and figures discounts, as well as, counts back change and issues receipts. * Places merchandise in bags or boxes, gives packages to customers, and assists courtesy personnel as needed. * Answers customer questions and concerns and follows\-up with appropriate personnel. * Understands and follows local, state, and company policies on sales of tobacco, liquor, and lottery tickets. * Ensures compliance with local, state, and federal guidelines regarding WIC and food stamps. * Required to know value, look\-up numbers, department numbers, and features of items for which money is received. * Stocks, faces, rotates merchandise, cleans shelves, understands shelf tags, knows location of merchandise in the store and also in the back room, and takes customers to an item when requested. * Perceives immediate surroundings for customer needs and problems for store safety and security. * Communicates clearly and distinctly on the intercom or telephone system. * Reviews weekly store ad to note price changes and sale items. * Keeps register area clean, ensures adequate supplies are ready and available, reports improper cash levels in cash drawer, and helps maintain the store appearance. * Compares totals on cash register with amount of currency in register to verify balances at the beginning and end of work shift, (where applicable). * May give cash refunds or issue credit memorandums to customers for returned merchandise or know where to direct the customer. * Understands and practices proper sanitation procedures and ensures the work area is always clean and neat. * Maintains strict adherence to department and company guidelines related to personal hygiene and dress. * Adheres to company policies and individual store guidelines. * Reports to work when scheduled and on time. **Secondary Duties and Responsibilities:** * Assists store management as required (i.e., store displays, decorations for special promotion/events). * Knows code dates on perishable items and can explain to customers. * Changes register tape and ribbons as necessary. * Assists in other areas of store as needed. * Performs other job related duties and special projects as required. **Knowledge, Skills, Abilities and Worker Characteristics:** * Must be able to carry out detailed but uninvolved written or verbal instructions; deal with a few concrete variables. * Must have the ability to do arithmetic calculations involving fractions, decimals, and percentages. * Have the ability to understand and follow verbal or demonstrated instructions; write identifying information; request supplies verbally or in writing. **Education and Experience:** No education or experience requirements. **Physical Requirements:** * Must be physically able to exert up to 50 pounds of force frequently; and exert up to 10 pounds of force constantly to move objects. (Can be accommodated) * Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision. * Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions. **Working Conditions** : This position is frequently exposed to temperature extremes and possible dampness. There are possible equipment movement hazards from a pallet jack, electrical shock, and exposure to chemicals and solvents. This is a fast paced work environment. **Equipment Used to Perform Job:** Pallet jack, box cutter, cash registers, trash compactor, fork lift, calculator, telephone, intercom, cardboard compactor, copier, fax (within wage and hour guidelines). Are you ready to smile, apply today. *Employment is contingent upon the successful completion of a pre employment drug screen.*