SENA CUSTOMER SERVICE APPRENTICE

Description

Job Summary: We are seeking a student or technician/technologist in customer service or related fields to provide agile and effective support, ensuring an excellent service experience. Key Highlights: 1. Develops commercial and administrative skills in the beauty sector. 2. Provides empathetic and effective support in customer service and issue resolution. 3. Assists in operational and administrative processes within the commercial area. **Job Description** We are seeking a student or technician/technologist in Customer Service, Administrative Management, Marketing, or related fields, authorized by their educational institution to immediately begin their **practical training stage via an Apprenticeship Contract**. If you are passionate about attention to detail, courteous interaction with people, and wish to develop your commercial and administrative skills in the beauty sector, this opportunity is for you! **Job Objective** To provide agile, empathetic, and effective support in addressing and resolving customer requests, ensuring an excellent service experience while supporting the company’s commercial area in its operational and administrative processes. **Main Responsibilities** * **Customer Service and Guidance:** Address customer inquiries, questions, and concerns through the store’s physical and digital channels with an excellent attitude and verbal fluency. * **PQRS Management:** Receive, register, and track customer petitions, complaints, claims, and suggestions, coordinating timely resolutions with the team. * **Commercial Support:** Assist in advising customers on beauty portfolio products, guiding them according to their needs. * **Information Recording:** Populate customer and interaction databases to maintain up-to-date service and loyalty information. * **Administrative Support:** Collaborate in organizing the department, filing departmental documents, and performing operational tasks oriented toward customers. **Requirements** * Must be endorsed by SENA or an educational institution to sign an **Apprenticeship Contract for the immediate practical training stage**. * Training in Customer Service, Administrative Assistance, Commercial, or related programs. * Strong service orientation, excellent verbal/written communication, empathy, and proactivity. * Must not have previously signed an apprenticeship contract (or must possess authorized training chain). **Location:** Medellín, Antioquia (On-site) **Contract Type:** Apprenticeship Contract (Practical Stage) Workplace: On-site employment