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También atiende llamadas telefónicas, coordina solicitudes especiales y resuelve problemas o inquietudes de los huéspedes. Además, maneja el proceso de salida, asegurándose de que todas las transacciones sean precisas y eficientes. Debe ofrecer una atención excepcional y personalizada, garantizando que los huéspedes tengan una experiencia agradable y sin contratiempos desde el momento de su llegada hasta su partida. \n\n\n\n**Lo que vas a hacer:**\n\n* Realizar el check\\-in de los huéspedes de forma eficiente y amable, utilizando su nombre siempre que sea posible. Se asegura de que al huésped se le asigne el tipo de habitación solicitada en su reserva y se le cobre la tarifa correcta.\n* Realizar el check out al final de la estadía. Comprueba el grado de satisfacción del cliente, recoge las llaves, contabiliza los cargos posteriores y presenta la factura al cliente. Liquida la factura con exactitud empleando los diferentes medios de pago.\n* Asignar las habitaciones de las reservas con 48 horas de anticipación.\n* Proceder con el manejo de facturaciones diarias correspondientes.\n* Atender a todos los huéspedes con el máximo nivel de hospitalidad y profesionalismo, satisfaciendo sus peticiones especiales siempre que sea posible; resuelve las quejas de los clientes; asiste a los huéspedes en todas las consultas relacionadas con los servicios del hotel, horarios de apertura, personal clave del hotel, eventos internos, direcciones, etc.\n* Responder a todas las peticiones de los clientes de forma precisa y oportuna. 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