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We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world\\-class employee experience and company culture.\n \n\n \n\nAt Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. 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With timeless style and legendary service, Four Seasons is shaping Cartagena’s new cultural focal point.\n**Acerca del Rol** \n\nEl Gerente de Créditos es responsable de mantener los procedimientos de crédito adecuados en todo el hotel de acuerdo con las políticas y procedimientos tanto locales como corporativos.\n\n\n**Lo que harás**\n\n* Establecer y mantener las políticas y los procedimientos locales de crédito con respecto a la facturación, las tarjetas de crédito, la cobranza, las consultas y el cobro de cheques y preparar los informes y conciliaciones de fin de mes y fin de año de acuerdo con las pautas corporativas establecidas.\n* Asegúrese de que todas las consultas de los huéspedes o de las compañías de tarjetas de crédito se manejen con prontitud (el mismo día si es posible) y de manera profesional.\n* Garantice la facturación rápida y precisa de todas las cuentas y el seguimiento oportuno de la cobranza.\n* Mantener historiales de crédito, solicitudes de crédito originales aprobadas por escrito y otros registros para las cuentas regulares del hotel.\n* Asegurarse de que el procedimiento de check\\-in / check\\-out proteja adecuadamente al hotel sin carga ni demora para los huéspedes del hotel.\n* Desarrollar y mantener relaciones con clientes habituales para fomentar la comunicación y ayudar en la cobranza.\n* Preparar y llevar a cabo una reunión mensual de crédito.\n\n**Requerimientos**\n\n* Profesional (deseable) administración de empresas, turismo o carreras relacionadas o experiencia equivalente de 2 años en el rol.\n* Experiencia mínima de 3 años en la industria hotelera en roles similares o como supervisor de recepción, reservas, auditor nocturno.\n* Conocimientos en:\n\n\n\\- Procedimientos de recepción\n\n\n\\- Ingresos\n\n\n\\- Cartera\n\n\n\\- Procesos contables básicos (débito y crédito)\n* Manejo de Excel intermedio, sistemas contables (deseable) y de sistemas de PMS (Opera, Zeus, etc)\n\n \n\n**Lo que ofrecemos:**\n\n* Salario competitivo\n* Excelente formación y oportunidades de desarrollo\n* Alojamiento gratuito en otros hoteles y resorts de Four Seasons\n* Servicio de lavandería gratuito para los uniformes de los empleados\n* Servicio de alimentación para los empleados\n\n**Horario:**\n\nTiempo completo","price":"Salario negociable","unit":"per year","currency":null,"company":"Indeed","language":"es","online":1,"infoType":1,"biz":"jobs","postDate":"1758739453000","seoName":"credit-manager-gerente-de-cr-ditos","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://co.ok.com/es/city-arjona/cate-journalism-writing/credit-manager-gerente-de-cr-ditos-6383865005478512/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"17220da9-8be9-486d-ac1a-af5cd167f276","sid":"a5852aa8-6faf-4f00-9694-3e6db0bed486"},"attrParams":{"summary":null,"highLight":["Salario competitivo","Excelente formación y desarrollo","Alojamiento gratuito en otros hoteles Four Seasons"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Tipo de empleo","value":"Tiempo completo","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Modalidad de trabajo","value":"Presencial","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Provincia de Cartagena,Bolívar","unit":null}]},"addDate":1758739453553,"categoryName":"Periodismo y Escritura","postCode":null,"secondCateCode":"advertising-arts-media","kycTag":null,"pictureUrls":null,"priceDetail":null,"featureLabels":null,"supplementList":null,"soldCntStr":null,"companyLogo":null,"isFavorite":false},{"category":"4000,4037,4042","location":"Tv 45A #21a11, Nuevo Paraguay, Provincia de Cartagena, Bolívar, Colombia","infoId":"6383865007360312","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Gerente Nocturno","content":"**About Four Seasons:**\n\nFour Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world\\-class employee experience and company culture.\n \n\n \n\nAt Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.\n\n\n**About the location:**\n\nOn Colombia’s Caribbean coast, in the historic city of Cartagena, Four Seasons is revitalizing a collection of landmark buildings dating as far back as the 16th century. Experience the authentic charm of the Getsemaní neighbourhood, where timeless style infuses the 131 accommodations, including 27 suites. Connect to the lively social scene in four restaurants and lounges. Entertain in two ballrooms. Then unwind at the Spa, Fitness Centre and two rooftop pools. With timeless style and legendary service, Four Seasons is shaping Cartagena’s new cultural focal point.\n**Acerca del rol** \n\nSupervisa al personal de todo el hotel durante el turno de noche. Trabaja en estrecha colaboración con el personal de todos los departamentos para garantizar que se cumplan los estándares. Es el supervisor directo de la recepción durante el turno nocturno. Responde a una amplia variedad de solicitudes de los huéspedes evaluando con precisión las necesidades y solicitudes de los huéspedes y luego agregando recomendaciones y toques personales para lograr la máxima satisfacción del cliente mientras cumple con todas las políticas de Four Seasons.\n\n\n**Lo que harás**\n\n* Gestiona las actividades en la recepción durante el turno de noche.\n* Asegura las comunicaciones y el seguimiento con el turno de día sobre cualquier problema, solicitud de los huéspedes o requisitos especiales.\n* Recorre con frecuencia el hotel y supervisa las actividades de todos los demás departamentos.\n* Supervisa sus actividades para asegurarse de que se cumplan los estándares, se apoye al personal y se satisfagan las necesidades de los huéspedes.\n* Maneja personalmente todas las reubicaciones de huéspedes de acuerdo con las pautas establecidas.\n* Resuelve las quejas de los clientes de todas las áreas del hotel, manejando todas las interacciones de los huéspedes con el más alto nivel de hospitalidad y profesionalismo, acomodando solicitudes especiales siempre que sea posible.\n* Revisa las llegadas tardías, las llegadas tempranas del día siguiente y las salidas para planificar las actividades del día siguiente.\n* Coordina llegadas, salidas y requisitos de facturación.\n* Asegura que se sigan todos los procedimientos financieros y crediticios.\n* Toma medidas en todos los asuntos relacionados con la seguridad, la satisfacción, el bienestar y el bienestar de los huéspedes y empleados del hotel sin requerir una dirección especial. Responde con rapidez y eficacia ante cualquier emergencia o situación de seguridad del hotel.\n\n**Requerimientos**\n\n* Profesional en hotelería, carreras administrativas o afines\n* Experiencia de mínimo 2 años en cargos similares\n* Nivel de inglés Avanzado\n* Disponibilidad para trabajar en el turno nocturno.\n\n**Lo que ofrecemos:**\n\n* Salario competitivo\n* Excelente formación y oportunidades de desarrollo\n* Alojamiento gratuito en otros hoteles y resorts de Four Seasons\n* Servicio de lavandería gratuito para los uniformes de los empleados\n* Alimentación para los empleados\n\n**Horarios:**\n\nTiempo completo. 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