Join **Anantara Hotels and Resorts** if you are passionate about a career that offers authentic luxury in some of the world's most unique and exciting locations. You'll have the opportunity to work in locations that range from the buzz of Bangkok to the expanse of the Arabian desert, the sparkling Indian Ocean, or the cultural heritage of Europe. You will also be part of a team that embraces the modern character of each destination, while upholding world\-class operational standards and delivering a uniquely personal service to every guest. **What will be your mission?** ------------------------------ As a **Reservations Staff**, you will record all details of incoming calls and coordinate each reservation ensuring guest satisfaction. **What will you do?** --------------------- * Encourage upselling and meeting set revenue targets each month. * Be fully aware of the hotel's sales strategy, rates, packages, groups and booking status at all times. * Process and respond within 24 hours to all reservation requests according to standards. * Be up\-to\-date with current hotel information and data including room types, rates, facilities, F\&B departments and promotions. * Maximize quality levels of product, service and guest satisfaction. * Ensure that all guest satisfaction issues are reported, monitored and followed up in a timely manner. * Monitor daily arrivals by ensuring that all guest requests are fulfilled and that all expectations are met. * Attend hotel events, daily briefings and training to enhance professional skills. **What are we looking for?** ---------------------------- * Strong communication skills and persuasiveness. * Stress resistance and an organized working method. * Flexibility, accuracy and helpfulness. * Good level of English both verbal and written * Always thinking one step ahead and attention to detail. * Relevant work experience is a plus. **Why choose us?** ------------------ At **Minor Hotels Europe \& Americas** we are committed to shaping exciting careers worldwide and cross\-cultural experiences. Our journey is fuelled by the passion and dedication of our incredible teams, who also enjoy inspiring and exclusive benefits such as: * Worldwide experience – diversity of 150 different nationalities. * Career development opportunities full of national and international challenges. * Wide range of training programmes to enhance your skills. * Wellbeing initiatives, including flexible working conditions. * Team member recognition programmes, including Memorable Dates. * Ability to make a difference through our sustainability programme and volunteering initiatives. * Team member rates and promotions, offering discounted rates in our hotels around the world and exclusive benefits through our corporate loyalty programme. Descripción Interna del Puesto Descripción del puesto: Agente de Reservas ¿Te apasiona la hospitalidad y el arte de dar la bienvenida? únete al Departamento de Reservas de MInor Hotels en Madrid y comienza tu carrera profesional en uno de los mayores grupos internacionales del sector hotelero, con cerca de 539 hoteles y resorts en todo el mundo. En Minor Hotels, nuestros empleados son uno de nuestros activos más importantes. Funiones y Responsabilidades Como Agente de reservas, serás el responsable de garantizar el cumplimiento del servicio de reservas en los diferentes cánales ( teléfono, correo electrónico y web), desde la solicitud de reserva hasra su confirmación, brindando un excelente servicio y dando información sobre los hotesles, productos y servicios ofrecidos. Además serás responsable de implementar acciones de up\-sellig y cross\-selling, contribuyendo activamente al aumento de ingresos y superando las expectativas de los clientes, siendo eficiente en el cumplimiento de objetivos.