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Si buscas un trabajo en el que puedas desarrollar tus habilidades, ¡Esta es tu oportunidad!\n\nEstamos en la búsqueda de un Anfitrión de **Experiencia/Recepcionista Hotelero** para trabajar en su sede de Bogotá, al norte de la ciudad.\n\n**Quiénes somos?**\n\nSomos Pura Vida Senior Living, un centro especializado en la atención a personas mayores. ¡Buscamos personas apasionadas, con empatía, calidad humana y vocación de servicio que quieran hacer de la vejez la etapa más feliz de la vida!\n\n**Responsabilidades:**\n\n1\\. Recibir y atender familias o visitantes, entrega de documentos.\n\n2\\. Recepción y gestión de paquetes, atención de llamadas.\n\n3\\. Controlar apertura y cierre de la puerta, recepción de domicilios y otros insumos para los residentes, así como hacer un proceso de acompañamiento en su experiencia en Pura Vida.\n\n4\\. 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Serás el cerebro detrás de nuestros esfuerzos de marketing de rendimiento: desde marketing de afiliados y SEO hasta campañas programáticas, PPC y compra de medios, donde impulsarás tanto volumen como valor. Trabajarás en estrecha colaboración con los equipos de CRM, producto y creatividad para garantizar un recorrido de usuario fluido, y reportarás directamente a nuestro Director de Crecimiento.\n\n \n\nEste puesto se centra por completo en una estrategia inteligente, una ejecución eficiente y una constante ambición por escalar lo que funciona (y descartar lo que no). Si eres igualmente apasionado de los números y pensador estratégico, ¡este puesto es para ti!\n\n \n\n\n\n**Estas son tus responsabilidades:** \n\n\n\n* Marketing de afiliados: Crear y gestionar asociaciones de alto rendimiento, negociar acuerdos excepcionales y supervisar los KPI para asegurar un crecimiento escalable y rentable.\n\n* Campañas programáticas y compra de medios: Planificar, probar y escalar campañas programáticas y compras directas de medios que generen un valor real.\n\n* PPC y redes sociales de pago: Liderar el rendimiento en canales como Google Ads, Bing, Facebook, entre otros; optimizar para el ROI como todo un profesional.\n\n* Estrategia multicanal: Desarrollar una estrategia integral de adquisición de usuarios a lo largo del embudo, abarcando medios pagados, ganados y propios, para impulsar tráfico y primeros depósitos (FTD).\n\n* Gestión presupuestaria: Asumir la responsabilidad total del presupuesto de adquisición. Asignarlo de forma inteligente, optimizarlo continuamente y extraer cada gota de ROI.\n\n* Informes y optimización: Seguimiento, análisis e informes sobre el rendimiento. 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logísticos.\n* Gran atención al detalle.\n\n**Qué ofrecemos:**\n\n* Paquete salarial competitivo\n* Seguro médico privado al 100 % pagado por la empresa\n* Membresía gratuita al gimnasio\n* Horario de trabajo híbrido al 100 %\n* Clases de inglés para el aprendizaje continuo\n* Seguro de vida y sepelio para mayor tranquilidad\n* Entorno laboral profesional y de apoyo\n* Oportunidades de desarrollo profesional en una empresa global de logística en crecimiento\n\nTipos de empleo: A tiempo completo, indefinido\n\nExperiencia:\n\n* Agente de carga: 1 año (preferible)","price":"","unit":"per 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Este dinámico puesto híbrido requiere una comunicación excepcional y dominio de sistemas CRM para manejar relaciones esenciales con clientes, administración de membresías y apoyo operativo crucial.\n\nSus funciones serán:\n\nAdministración de Clientes y Membresías\n\n* Gestionar todas las cuentas de clientes: procesar actualizaciones, reducciones y cancelaciones.\n* Realizar tareas de facturación, incluyendo cobros automáticos recurrentes, seguimiento telefónico y por correo electrónico de pagos fallidos, y comunicación de los términos y condiciones de la membresía.\n* Garantizar la precisión de los datos en el CRM mediante la gestión del acceso a cuentas y mantenimiento de la base de datos de clientes.\n\nServicio al Cliente y Comunicación\n\n* Actuar como contacto principal, gestionando todas las llamadas entrantes (clientes, consumidores, prospectos, etc.) de manera profesional, derivando problemas complejos según sea necesario.\n* Gestionar y responder rápidamente a todas las consultas digitales: formulario web \"Contáctenos\", correos electrónicos de servicio al cliente (buzón info@) y chats del sitio web.\n* Resolver directamente problemas comunes de clientes (solución de problemas en el sitio web, actualización de tarjetas de crédito, acceso a cuentas).\n* Registrar con precisión toda la correspondencia en el CRM de la empresa.\n\nOperaciones, Procedimientos Estándar (SOP) y Apoyo al Marketing\n\n* Gestión de SOP: Crear, actualizar y gestionar todos los Procedimientos Estándar de Servicio al Cliente\n* (SOPs) dentro de la Base de Datos de la Empresa (SharePoint).\n* Apoyo al Marketing: Brindar apoyo administrativo general, mantener el calendario de marketing y gestionar la publicación de contenido aprobado en las plataformas sociales de la empresa (incluido el seguimiento de métricas de rendimiento).\n* Ayudar con otras tareas operativas, como cargar listas de seminarios en el CRM.\n\nLo que Ofrecemos – Beneficios 100% Pagados por la Empresa\n\nUnirse a 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