**Antes de postularse para un puesto, seleccione su preferencia de idioma de las opciones disponibles en la parte superior derecha de esta página.** Explore su próxima oportunidad en una compañía perteneciente a la lista de Fortune Global 500\. Visualice posibilidades innovadoras, disfrute de nuestra enriquecedora cultura y trabaje con equipos talentosos que lo ayudarán a ser mejor cada día. Sabemos lo que se necesita para llevar a UPS al mañana: personas con una extraordinaria combinación de habilidad y pasión. Si tiene las cualidades y el ímpetu para liderear equipos, hay posiciones listas para cultivar sus habilidades y llevarlo al siguiente nivel. **Descripción de puesto:** ### **Job Summary** **This position is responsible for assisting with collections and complex billing efforts commonly focusing on special projects which typically require significant experience and root cause analysis. He/She participates in the auditing of other associates’ work and may require follow up training as needed. This position is also involved with the preparation of complex reports and analysis using various software packages.** **Responsibilities:** * ### **Organizes root cause analysis of systematic and procedural abnormalities causing rating and billing errors.** * ### **Provides account collection assistance for disputed items.** * ### **Makes decisions regarding credit suspensions, account cancellations, and reinstatements.** * ### **Develops, implements, assigns, and monitors action plans for customer accounts.** * ### **Facilitates formation of cross\-functional teams.** * ### **Identifies system and procedural opportunities to improve implementation efficiency and increase accuracy of rating.** * ### **Communicates extensively with internal departments, customers, and outside agencies to coordinate collection efforts or problem resolution activities.** * ### **Coordinates and directs conference calls.** * ### **Dispatches work based on Supervisor direction.** * ### **Develops and/or completes ad\-hoc and standard reporting for immediate group and/or the entire collections department.** **Qualifications:** * **Advanced English proficiency, with excellent written and verbal communication skills and the ability to effectively collaborate across global teams, professionally present information, and address questions.** * **Strong organizational and prioritization skills** * **Problem solving skills requiring advanced research and root cause analysis techniques** * **Ability to work in a team environment and consistently exhibit leadership and team building skills** * **Ability to perform effectively in a highly measured, fast\-paced, production\-driven environment.** * **Cross\-functional billing and collections knowledge and ability to utilize multiple collection applications** * **Proficient in report preparation and data analysis** * **Experience in process improvement and automation tools (e.g., Power BI, Power Automate, or Copilot) – Preferred.** * **Strong stakeholder management skills, with the ability to collaborate across departments to resolve escalations and disputes.** * **Results\-oriented mindset with proven ability to drive collection effectiveness and meet targets.** * **Prior phone center and/or collections experience \- Preferred** * **Bachelor’s Degree in Business related field \- Preferred** **Tipo de empleado:** Permanente UPS se compromete a proporcionar un lugar de trabajo libre de discriminación, acoso y represalias.